At a Glance
- Tasks: Manage arrears cases and support agents in resolving complex accounts.
- Company: Capital on Tap, a dynamic company based in Manchester.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a forward-thinking team focused on customer care and innovation.
- Why this job: Make a real difference by helping vulnerable customers and driving process improvements.
- Qualifications: Experience in arrears management and strong coaching skills.
The predicted salary is between 29700 - 36300 £ per year.
Capital on Tap in Manchester is seeking an experienced specialist to manage arrears cases and support agents.
You’ll handle vulnerable, high‑risk, and complex accounts, reviewing documents to agree fair outcomes and ensuring timely resolutions.
You’ll act as escalation point, monitor performance, coach staff, and help drive process improvements and AI‑driven tools while maintaining strong customer care.
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Senior Arrears Support Specialist & Coach in Manchester employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
