Capital on Tap is seeking an experienced Specialist Support professional to manage a caseload of vulnerable arrears accounts, providing expert guidance and leadership to a dedicated team in Manchester.
You’ll act as the escalation point for complex calls, coach agents, monitor performance, and drive process improvements to strengthen our customer journey. This role combines care for vulnerable customers with operational leadership.
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Senior Arrears Specialist & Team Coach in Manchester employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
