Capital on Tap is seeking a Collections Team Leader in Manchester. You will lead a team of up to 8 agents, coaching and supporting them to deliver fair outcomes while ensuring regulatory compliance. The role covers multiple channels, performance targets, and a focus on vulnerable customers.
You’ll report to the Collections leadership, drive improvements in first contact resolution, and collaborate with stakeholders to remove barriers to success. Hybrid working with some in-office time.
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Hybrid Collections Team Lead - Coaching & Compliance in Manchester employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
