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- Tasks: Support customers in financial difficulty and manage complex arrears cases.
- Company: Join Capital on Tap, a fintech helping small businesses thrive.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and more perks.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: 5+ years in collections, strong communication skills, and risk awareness.
- Other info: Hybrid role with opportunities for career growth and inclusivity.
The predicted salary is between 31000 - 35000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the Collections team work from our Manchester Offices 3 days per week. You'll work 37.5hrs a week, 9am-5:30pm Monday to Friday.
Collections at Capital on Tap support customers in financial difficulty and those who are vulnerable. We are a multi-channel team working in partnership with customers to find a fair outcome.
What You’ll Be Doing
- This is a brand new role for us; you will act as a complex case team member supporting both Collections and our Specialist Support Team (Vulnerable Customers).
- You will be engaging with customers and third parties over the phone and via digital channels to find a solution to their arrears.
- Your role will consist of:
- In-depth case reviews and actions drawing upon your experience
- Outbound and inbound customer engagement
- Complex cases requiring in-depth management or decision-making
- Flexible resource to support changing business and customer needs
- Acting as a role model for the wider team, showcasing high-performance standards
- Managing a portfolio of complex arrears cases
- Case ownership with autonomy
- Working on both UK and US cases
- Drawing on experience with insolvency, legal, and senior Vulnerable Customer escalations
Required Skills
- 5+ years of consecutive collections experience within the Financial Services Sector
- Practical knowledge of FCA and industry best practice standards
- Experience with complex arrears, insolvency, legal and senior customer escalations (business or consumer)
- Loves collections, being on the phones talking with customers to find a fair outcome
- High level of risk awareness
- Skilled at handling challenging and complex conversations
- Comfortable in a multi channel communication environment
- Results driven, able to self-motivate and deliver
- Able to communicate to a diverse range of stakeholders
- Able to support projects as needed (user acceptance testing, representing Collections etc.)
- Able to gather and assess affordability information
Nice to Have Skills
- Industry qualifications such as CertBB, CeMAP, CICM etc.
- Experience with vulnerable customer support-familiarity with signposting options
- Worked with international customers (we service the UK and US)
Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Salary £37,000 - £40,000PA DOE
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process
- First stage: 30 minute intro and values call with Talent Partner (Video call)
- Final stage: 1 hour final interview – face to face assess experience
Apply If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Complex Arrears Executive in Manchester employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Arrears Executive in Manchester
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for those tricky interview questions by role-playing with a friend or using mock interviews. Focus on showcasing your experience with complex arrears and how you can make a difference in their Collections team.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This could give you insider tips and even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Capital on Tap family.
We think you need these skills to ace Complex Arrears Executive in Manchester
Some tips for your application 🫡
Show Your Passion for Collections: When you're writing your application, let your love for collections shine through! Share specific examples of how you've helped customers in financial difficulty and the impact you've made. We want to see that you genuinely care about finding fair outcomes.
Tailor Your Experience: Make sure to highlight your 5+ years of experience in the financial services sector. Use the job description as a guide and align your skills with what we're looking for. This helps us see how you fit into our team and the role of Complex Arrears Executive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences. A well-structured application can really make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Capital on Tap!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of collections, especially in the financial services sector. Familiarise yourself with FCA regulations and industry best practices, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare specific examples from your 5+ years of experience dealing with complex arrears cases. Be ready to discuss how you've handled challenging conversations and what strategies you've used to find fair outcomes for customers.
✨Demonstrate Your Problem-Solving Skills
Capital on Tap values innovation and ownership. Think of instances where you've taken initiative to solve complex problems or improved processes in your previous roles. This will show that you're a proactive candidate who can thrive in their agile environment.
✨Engage with Empathy
Since you'll be working with vulnerable customers, it's crucial to demonstrate your ability to communicate sensitively. Prepare to discuss how you approach difficult conversations and support customers in financial difficulty, showcasing your understanding of their needs.
