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- Tasks: Engage with customers to negotiate repayment plans and analyse financial situations.
- Company: Join a fast-growing fintech that empowers innovation and problem-solving.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and a dog-friendly office.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 1 year of collections experience and strong communication skills required.
- Other info: Hybrid role with excellent career growth opportunities and a focus on inclusivity.
The predicted salary is between 27000 - 35000 £ per year.
Join Capital on Tap’s Collections team as a Collections Officer, helping small business owners manage financial arrears and maintain compliance with relevant regulations.
Why Join Us?
- We empower you to be innovative and solve complex problems.
- Take ownership, make an impact, and thrive in our scaling and agile environment.
- Development opportunities in the Collections team.
- Hybrid role – office 3 days/week in Manchester city centre, 1 week/4 fully remote. First 3 months 5 days/week in office for training.
What You’ll Be Doing
- Engage directly with customers to negotiate repayment plans.
- Analyse financial situations to create tailored solutions.
- Ensure adherence to GDPR, FCA, and FDCPA regulations.
- Handle customer complaints and resolve conflicts effectively.
- Prioritise multiple tasks while maintaining high-quality standards.
- Work with internal and external teams to support customer outcomes.
Shifts
Your schedule will be 37.5 hours per week between 8 am-8 pm, Monday to Friday. The shifts are:
- 8 am-4:30 pm
- 9 am-5:30 pm
- 11:30 am-8 pm (one week in every four, can work fully remote that week)
We’re Looking For
- At least 1 year of collections experience within financial services.
- Strong communication skills, both verbal and written.
- Proven ability to manage challenging customer interactions.
- Experience using multiple communication platforms (email, SMS, etc.).
- Ability and skills to handle difficult conversations and deliver a fair customer outcome.
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Salary range £27,000 – £35,000 depending on experience.
- Private Healthcare including dental and optician services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
Interview Process
- First stage: 30 minute intro and values call with Talent Partner (Video call).
- Final stage: 60 minute CV overview with Team Leaders (In person).
If you’d like to progress your career within our fast growing, profitable fintech, click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Contact us: careers@capitalontap.com if you have any questions.
Collections Officer in Manchester employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer in Manchester
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on handling difficult conversations and showcasing your communication skills, as these are key for a Collections Officer.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Capital on Tap team.
We think you need these skills to ace Collections Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your collections experience and any relevant financial services background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Collections Officer role. Share specific examples of how you've handled challenging customer interactions and resolved conflicts effectively.
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your verbal and written prowess right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer and the specific responsibilities at Capital on Tap. Familiarise yourself with financial regulations like GDPR and FCA, as well as common challenges in collections. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled difficult conversations in the past. Think about times when you negotiated repayment plans or resolved customer complaints. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Capital on Tap values innovation and problem-solving. Be ready to discuss specific instances where you've had to analyse financial situations and create tailored solutions. Highlight your ability to think on your feet and adapt to different customer needs, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and growth opportunities. This not only shows your interest in the role but also helps you determine if Capital on Tap is the right fit for you. Ask about their approach to inclusivity and how they support employee development.
