We're Capital on Tap ðð3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit 1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. Money movements and Banking products - our business banking propositionCredit Products & Collections - credit lines, limits, pricing and collectionsCustomer Experience - the ongoing relationship customers have with us after activationOperational Excellence - the tools and processes that make our internal teams more effectiveAcquisition & Onboarding - how new and existing customers sign up and get activatedFraud & FinCrime - protecting customers and the business from fraud and financial crimePlatform - the shared capabilities and infrastructure that other product areas build onWe're hiring a Product Manager to join this team. What You'll Be DoingOwning the end-to-end design and delivery of a customer or business journey within your product areaMapping the full journey including "unhappy paths", where customers drop off, get flagged, or need manual intervention, and optimising for efficiencyDriving discovery and competitor research to identify opportunities for improvementCollaborating with engineers and designers to scope solutions, balancing customer experience with system architecture and compliance requirementsPresenting recommendations to stakeholders and driving delivery through to completionThinking longer-term about platform capabilities, building reusable, configurable components that scale rather than being rebuilt for every productUsing data and customer insight to prioritise the right problems, not just the loudest onesWhat We're Looking For2+ years of experience in product management, with a track record of owning projects end-to-end and delivering impactful outcomes rather than just outputsComfort working across both front-end user experience and back-end system architectureEither existing knowledge of financial services and compliance concepts (for example KYC, KYB, IDV), or direct journey optimisation experience, ideally bothStrong organisational skills to thrive in chaos and remain calm under everyday pressure of workload and deliveryThe ability to synthesise large amounts of information and distil a problem down to its essenceExperience partnering with Product and Engineering to communicate direction to stakeholdersHigh level of trust and strong judgment when making autonomous product decisionsSubject matter mastery over your domain, with strong communication, facilitation, and end-to-end delivery ownershipOur Hiring BarAlongside the role-specific experience above, every Product Manager candidate is assessed against a shared set of traits that we look for regardless of level or product area. Ships fast to customers - Gets things live quickly rather than over-polishing before release. Deals with ambiguity, adapts when priorities or requirements shift - Doesn't need a fully-formed brief to start moving. Commercial acumen - Understands the business, the strategy, and how their product area drives outcomes such as revenue, retention or cost, not just delivery for its own sake. A quick 30-minute virtual intro with our Talent team to get to know you. We can host you in the office or meet virtually. A 60 minute office interview with 2-3 members of the wider Product team + a 30 minute Interview with the Director of Product. A 30-minute chat with the CEO.Diversity & Inclusion ðWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:ð Private Healthcare including dental and opticians services through Vitality Worldwide travel insurance through Vitalityð Anniversary Rewards (250, 500, 750, 4-week fully paid sabbatical)ð Salary Sacrifice Pension Scheme up to 7% matchð Octopus EV Salary Sacrifice Schemeð 28 days holiday (plus bank holidays)ð Annual Learning and Wellbeing Budgetða Enhanced Parental Leaveð2 Cycle to Work Schemeð Season Ticket Loanð 6 free therapy sessions per yearð¶ Dog Friendly Officesð« Free drinks and snacks in our officesCheck out more of our benefits, values and mission here. Other InfoðCheck out our 'Top Tips' for interviewing.
Manager - Product Manager employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
