At a Glance
- Tasks: Lead the customer experience and rewards product roadmap from idea to launch.
- Company: Join a fast-paced, innovative team at Capital on Tap.
- Benefits: Enjoy perks like private healthcare, sabbaticals, and a fun office vibe.
- Other info: Diverse and inclusive workplace where your ideas matter.
- Why this job: Make a real impact on customer satisfaction and product outcomes.
- Qualifications: Experience in product management with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Product at Capital on Tap. Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers. The Customer Experience group owns the customer portal and main user interface functionality a customer has with our platform from the moment they’re approved through to how they use rewards, spend their money, and interact with our product every day.
What You’ll Be Doing:
- Own the customer experience and rewards product roadmap, from ideation through to launch and iteration.
- Own end to end flows in App and Desktop customer portal.
- Define, measure, and analyse KPIs using both qualitative and quantitative research to drive prioritisation.
- Work closely with engineering, design, and data teams to deliver high‑quality product improvements at pace.
- Work intuitively with AI tools to create wireframes, mock‑ups, and user flows to communicate product thinking clearly across the business.
- Identify and resolve friction points in the customer journey, with a relentless focus on retention and satisfaction.
- Collaborate with stakeholders across operations, compliance, and commercial to deliver joined‑up customer outcomes.
- We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Fast is as slow as we go – speed and simplicity gives us a competitive advantage.
- We tap in from day one to help the team, we do the right thing even if it’s hard.
- We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- We want our employees to flourish, so we regularly provide direct and constructive feedback.
- You ship meaningful updates every few weeks.
- Experience across iOS, Android, and Web.
- You manage the entire release lifecycle from planning to post‑launch.
- Experience managing products with hundreds of thousands of users.
- Entrepreneurial gut instinct, and intuitive analytical understanding of economics and product outcomes.
- Comfortable presenting directly to C‑suite leadership.
Bonus:
- Experience with rewards, loyalty programmes, or subscription billing systems.
Great Work Deserves Great Perks:
We try not to take ourselves too seriously, so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Diversity & Inclusion:
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Equality, Diversity, and Inclusion: At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
Senior Product Manager New London employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our team enjoys a range of benefits including private healthcare, generous holiday allowances, and a unique office environment complete with leisure facilities, all while having the opportunity to drive impactful product innovations that enhance customer experiences. We are committed to employee growth through regular feedback and learning budgets, ensuring that every team member can thrive and contribute meaningfully to our mission.
