Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via phone, email, and live chat, resolving queries efficiently.
- Company: Join Capital on Tap, a mission-driven company helping small businesses thrive.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Why this job: Be the friendly voice that makes a real difference for small business owners.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on creativity and problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
UK-based remote role — you must be located in the UK with the right to work.
Customer Service Team
We’re not just another call centre — we’re the team small business owners rely on every day. You’ll have the space to think, solve problems creatively, make confident decisions, and see the impact of your work quickly.
As the friendly voice of Capital on Tap, you’ll help make life easier for our customers by keeping things simple, clear, and stress-free while they focus on building their businesses.
What You’ll Be Doing:
- Support customers across phone, email, and live chat.
- Take full ownership of queries from first contact through to resolution.
- Handle complex and sensitive issues.
Remote Customer Service Advisor - Nights New Remote - UK in London employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor - Nights New Remote - UK in London
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap, their mission, and how they help small businesses. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will demonstrate your ability to handle complex queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Capital on Tap team!
We think you need these skills to ace Remote Customer Service Advisor - Nights New Remote - UK in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our customers just like you would with a mate.
Tailor Your Application: Make sure to tailor your application to the role of Remote Customer Service Advisor. Highlight any relevant experience you have in customer service and how you’ve helped others in the past. We love seeing how you can relate your skills to what we do at Capital on Tap!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping our customers with their queries. Avoid jargon and make sure your message is easy to understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, take some time to research Capital on Tap. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you can make customers feel valued and understood, which is crucial for a Customer Service Advisor.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or a complex query. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, company culture, or specific challenges the customer service team faces. This shows that you're engaged and thinking critically about how you can contribute.