We're Capital on Tap ðð3 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.
Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit 1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, 20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started! ð¡ðThis is a Hybrid role, in our London (Moorgate) Office 3 days per week.
What You'll Be DoingCredit Operations sit at the heart of the major projects within Capital on Tap. You'll be responsible for: Driving process improvement and promoting operational excellence with customer experience at the forefront of everything you doBecoming an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanupsAnalysing customer journeys to identify inefficient processes, reporting and running pilots to improve user experience Working with internal project stakeholders to deliver pilots and commercial initiatives Getting stuck into strategic projects powering our growthProject ideation, delivery and execution for the company's biggest problemsWe're Looking ForHands-on Problem Solver: You're comfortable diving into manual tasks and processes to build a deep understanding, then leveraging that knowledge to develop impactful AI and automation solutions.
Agile & Resourceful: You're action-oriented, quick to grasp new concepts, and adept at figuring things out on the fly.
Automation Enthusiast: You have a genuine interest in automating processes, using AI where appropriate and eliminating operational friction.
Adaptable: You can seamlessly transition between collaborating within a team and independently leading initiatives.
Tech Savvy: Proficient in Microsoft Office/Google Workspace, especially Excel/Sheets. Experience with data analysis tools like Looker or Power BI is a plus.
Diversity & Inclusion ðWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:ð Private Healthcare including dental and opticians services through Vitality Worldwide travel insurance through Vitality Access to a reproductive and hormonal health platform via Hertilityð Anniversary Rewards (250, 500, 750, 4-week fully paid sabbatical)ð Salary Sacrifice Pension Scheme up to 7% matchð 28 days holiday (plus bank holidays)ð Annual Learning and Wellbeing Budgetða Enhanced Parental Leaveð2 Cycle to Work Schemeð Season Ticket Loanð 6 free therapy sessions per yearð¶ Dog Friendly Officesð« Free drinks and snacks in our officesCheck out more of our benefits, values and mission hereOther InfoðCheck out our 'Top Tips' for interviewing.
Keep updated on new job opportunities by following us on Linkedin.ð§Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Credit Operations Associate in London employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
