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- Tasks: Help customers manage financial arrears and negotiate fair repayment plans.
- Company: Join Capital on Tap, a fintech empowering small businesses globally.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and fun office perks.
- Why this job: Make a real impact while working in a dynamic, remote environment.
- Qualifications: Experience in financial services and strong communication skills required.
- Other info: Enjoy a dog-friendly office with great career growth opportunities.
The predicted salary is between 24000 - 30000 £ per year.
We're Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a remote role. You'll complete your first 2 weeks onboarding at our Cardiff office, then going forward you'll be required to attend the Cardiff office 2 days per quarter.
Shifts You'll be part of our Midnight team, servicing a mixture of our UK & US customers. You'll work Monday-Friday 3:30pm to midnight. Your training will be done Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team.
What You'll Be Doing In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You'll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
- Strong communication skills, both verbal and written
- Financial acumen and experience with arrears management
- Proven ability to manage challenging customer interactions
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
Ideally, you have qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services.
Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we've created a space where you can relax and recharge. Check out the perks we offer:
- Salary range £29,000 - £37,000 depending on experience
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Interview Process:
- First stage: 30 minute intro and values call with Talent Partner (Video call)
- Final stage: 60 minute CV overview with Team Leaders (Video call)
Excited to work here? Apply! If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
Collections Officer - Midnight Team, Remote in London employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer - Midnight Team, Remote in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who truly aligns with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your financial acumen and customer service skills, especially in challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! As a Collections Officer, empathy and communication are key. Prepare examples from your past experiences where you've successfully navigated difficult conversations or resolved conflicts. This will highlight your ability to handle the role's challenges.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Collections Officer - Midnight Team, Remote in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial services and customer communication. We want to see how your skills align with the role of a Collections Officer!
Showcase Your Empathy: In your written application, emphasise your ability to handle difficult conversations and resolve conflicts. We value empathetic communicators who can create fair repayment plans for our customers.
Highlight Relevant Qualifications: If you have qualifications like the Chartered Institute of Credit Management (CICM), be sure to mention them! This will show us that you have the expertise needed for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you understand Capital on Tap's mission and values. Familiarise yourself with their products, especially the business credit card and spend management platform. This will show that you're genuinely interested in the company and can relate your skills to their goals.
✨Showcase Your Communication Skills
As a Collections Officer, you'll need to demonstrate strong communication abilities. Prepare examples of how you've successfully handled difficult conversations or resolved customer complaints in the past. This will highlight your empathy and professionalism, which are key for this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and financial acumen. Think about specific situations where you've had to analyse financial data or negotiate repayment plans. Practising these scenarios will help you articulate your thought process during the interview.
✨Emphasise Your Adaptability
Since this role involves working with both UK and US customers during midnight shifts, it's important to convey your flexibility and ability to adapt to different time zones and customer needs. Share experiences that demonstrate your capacity to thrive in a dynamic environment.
