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- Tasks: Engage with customers to negotiate repayment plans and resolve conflicts effectively.
- Company: Join a profitable financial platform helping small businesses thrive.
- Benefits: Competitive salary, private healthcare, annual learning budget, and 28 days holiday.
- Other info: Remote role with flexible shifts and opportunities for growth.
- Why this job: Be part of a dynamic Midnight team making a real impact on customer outcomes.
- Qualifications: Collections experience and strong communication skills are essential.
The predicted salary is between 29000 - 37000 £ per year.
Capital on Tap is a financial platform that helps small businesses with credit cards, spend management, and savings products. With over 1,000 employees, £20 bn in annual card spend and more than 200,000 customers, the company is profitable and growing. This is a remote role. You will be required to attend the Cardiff office two days per quarter.
Shifts
You will be part of our Midnight team, servicing a mix of UK and US customers. Working Monday to Friday from 3:30 pm to midnight. Training will take place Monday to Friday 9:00 am to 5:30 pm for the first four weeks before you join the Midnight team.
What You'll Be Doing
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritise multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
We're Looking For
- Collections experience within financial services
- Strong verbal and written communication skills
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability to handle difficult conversations and deliver fair customer outcomes
Diversity & Inclusion
We welcome and encourage applications from anyone who shares our commitment to inclusivity.
Benefits
- Salary range of £29,000-£37,000 depending on experience
- Private healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Annual learning and wellbeing budget
- 28 days holiday plus
Collections Officer - Midnight Team in London employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer - Midnight Team in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capital on Tap. Understand their products and values so you can show how you fit into their mission. It’ll help you stand out!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle challenging customer interactions, as that’s key for the Collections Officer role.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Use examples from your past experience to demonstrate how you’ve successfully managed difficult conversations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Collections Officer - Midnight Team in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Collections Officer role. Highlight your experience in financial services and any relevant skills that match what we're looking for. We want to see how you can bring value to our Midnight team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your experience with customer interactions and conflict resolution.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, and don’t shy away from showing your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you understand Capital on Tap's services and how they help small businesses. Brush up on your knowledge of financial regulations like GDPR and FCA, as these will likely come up during your chat.
✨Show Off Your Communication Skills
Since this role involves engaging with customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled challenging conversations in the past, showcasing your ability to negotiate and resolve conflicts.
✨Be Ready for Role-Specific Scenarios
Expect situational questions that test your problem-solving skills. Think about how you would analyse a customer's financial situation and create tailored repayment plans. Having a structured approach will impress your interviewers.
✨Emphasise Your Flexibility
This position requires working late shifts, so highlight your adaptability and willingness to work unconventional hours. Share any previous experiences where you thrived in a similar environment, showing that you're ready for the Midnight team.