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- Tasks: Design and deliver engaging training for our Collections Team to ensure their success.
- Company: Join Capital on Tap, a fintech helping small businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Why this job: Be the catalyst for growth and development in a dynamic team.
- Qualifications: 1-2 years in training or L&D, with a passion for people development.
- Other info: Hybrid role with a vibrant office culture and excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
Learning and Development Partner – Collections
Cardiff
We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
We’re looking for a passionate and dedicated Learning & Development Partner to join our Operations team in Cardiff, specifically focusing on our Collections Team. This isn\’t just about delivering training; it\’s about being the primary catalyst for new-starter success and the ongoing development of our team members.
If you thrive on seeing people grow, love creating engaging learning materials, and want to be instrumental in ensuring a high-performing Collections function, this role is for you!
This is a Hybrid role, working from our Cardiff office 3 days per week. You\’ll need to be office-based more frequently when running dedicated training sessions to ensure a high-quality learning experience for new joiners and existing staff.
What You\’ll Be Doing ✨
As our L&D Partner for the Collections Team, you\’ll be the expert in setting our new joiners up for success and supporting the team’s continuous improvement. Your core responsibilities will include:
- Onboarding Design: Develop, maintain, and deliver comprehensive, engaging onboarding programs and materials that prepare new Collections team members for their roles.
- Sign-Off & Accreditation: Take ownership of the new joiner sign-off process, ensuring all new hires meet the required competency standards and are ready to provide excellent customer service.
- Initial Support: Provide hands-on coaching and support to new joiners during their initial weeks, acting as their first point of contact for training-related questions.
Ongoing Development & Improvement
- Delivering Training: Design and deliver engaging training sessions, workshops, and coaching to address identified skill gaps within the existing Collections team.
- Upskilling & Collaboration: Work closely with the Senior L&D Trainer to develop and deliver larger upskilling initiatives and professional development training.
- Support & Resources: Maintain and update training resources, process documentation, and knowledge articles to provide accessible, ongoing support for the team.
- Feedback & Evaluation: Gather feedback on training effectiveness and suggest improvements to learning programs to ensure they are high-impact and relevant.
We\’re seeking a motivated individual with a genuine passion for people development and a foundational understanding of what it takes to train a high-performing team.
- Experience: At least 1-2 years of experience within a training, coaching, L&D coordination, or similar role, ideally in a fast-paced environment.
- Collections/Operations Know-How: Proven ability to work effectively within a busy contact centre or Operations environment. Experience in a Collections team is a significant plus.
- Training Foundation: A good understanding of how adults learn best (adult learning principles) and the ability to design clear, engaging training content.
- Regulatory Awareness (Bonus): Exposure to a Financial Conduct Authority (FCA) regulated environment and an understanding of the importance of compliance and ethical standards in collections.
- Communication: Exceptional communication and presentation skills, with the ability to confidently deliver training to groups and individuals.
Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
- First stage: 30 minute intro and values call with Talent Partner (Video call)
- Second stage: 60 minutes with Team Manager, will include a presentation (more details to follow) (In Person)
- Final stage: 30 minute overall assessment with Head of Department (Video Call)
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
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Learning and Development Partner - Collections employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Partner - Collections
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at Capital on Tap. This can give you insider info and show your genuine interest.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Capital on Tap values innovation and problem-solving, so think of examples where you've demonstrated these traits in your past roles. Be ready to share!
✨Tip Number 3
Practice your presentation skills! Since the role involves delivering training, being able to communicate clearly and confidently is key. Try rehearsing with friends or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Capital on Tap. Let’s get you that interview!
We think you need these skills to ace Learning and Development Partner - Collections
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning and Development Partner role. Highlight your experience in training and coaching, especially in a Collections or Operations environment, to show us you’re the perfect fit!
Show Your Passion: We love seeing genuine enthusiasm for people development! In your application, share specific examples of how you've helped others grow and learn. This will help us see your commitment to making an impact in our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, dive deep into Capital on Tap's mission and values. Understand their focus on helping small businesses and how the Learning and Development Partner role fits into that. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Training Skills
Prepare to discuss specific examples of training programmes you've designed or delivered. Highlight your understanding of adult learning principles and how you've successfully engaged learners in the past. Be ready to share any materials you've created that demonstrate your creativity and effectiveness.
✨Be Ready for Role-Specific Questions
Expect questions about your experience in a Collections environment and how you would approach onboarding new team members. Think about the challenges new joiners face and how you can support them. Prepare some strategies or ideas that could enhance their initial weeks.
✨Feedback is Key
Discuss how you gather and implement feedback on training effectiveness. Capital on Tap values continuous improvement, so be prepared to talk about how you've used feedback to refine your training sessions and ensure they meet the needs of the team.
