Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Champion knowledge management and enhance customer experience at Capital on Tap.
- Company: Join a mission-driven company helping small businesses thrive globally.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Why this job: Make a real impact while working with innovative tools and a supportive team.
- Qualifications: 3+ years in content management and exceptional writing skills required.
- Other info: Dynamic workplace with great perks like office dogs and a pool table.
The predicted salary is between 36000 - 60000 £ per year.
We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
You’ll work from our Cardiff office with the ability to work from home 1 day a week.
What You’ll Be Doing You\’ll report to our Head of Customer Services, championing knowledge at Capital on Tap. This role is vital for driving operational efficiency, great customer experience and ensuring consistent, excellent service delivery.
- Own our knowledge strategy, bringing a fresh pair of eyes to how we approach knowledge management internally.
- Using expert copywriting skills to build & maintain a high-quality, centralised knowledge base that supports our internal teams, customers, and AI agents.
- Collaborate with the AI team to enhance AI agent resolution rates through the optimisation of knowledge base content.
- Lead the end-to-end knowledge lifecycle, from capturing tacit knowledge to auditing content for obsolescence.
- Collaborate with Product and Operations teams to gather updates and sign off on content changes, upskilling teams on key changes.
- Engage with stakeholders from all areas of the business to ensure specialist knowledge is up to date.
- Act as the gatekeeper for all Knowledge Base content, ensuring strict version control and quality standards.
- Ensure all knowledge articles are written with the end customer in mind, creating content that is clear, accurate, and empathetic to customer needs, enhancing our NPS and C-SAT results.
- Continuously measure and improve the effectiveness of knowledge content in driving better customer experiences, reducing effort, and enabling faster resolution.
- You have 3+ years’ experience in content management, or digital customer success.
- You\’re an exceptional writer who can produce clear, concise content.
- You are comfortable working with AI and interested in using tools like Chat GPT and Notebook LM.
- You have strong project management skills and experience building scalable processes.
- You have experience working in a customer contact center environment, feeding information to large workforces.
- You have an analytical mindset, using data to measure success and drive continuous improvement.
Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We try not to take ourselves too seriously so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Our benefits include:
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process
- First stage: 30 minute intro and values call with Talent Partner.
- Second stage: Task-based assessment to evaluate writing and content creation skills.
- Final stage: Technical and behavioural interview with Jon Bartlett and Tilly James.
Excited to work here? Apply!
#J-18808-Ljbffr
Knowledge Manager New Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Manager New Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your knowledge management skills. Think about how you can demonstrate your experience with content creation and project management in a way that aligns with their needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Capital on Tap.
We think you need these skills to ace Knowledge Manager New Cardiff
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about creating clear and concise content, make sure your application reflects your writing prowess. Use straightforward language and keep it engaging – we want to see your personality shine through!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to our job description. Highlight your experience in content management and how it aligns with our mission to help small businesses thrive.
Be Data-Driven: We love numbers! If you’ve used data to improve processes or measure success in your previous roles, shout about it in your application. Show us how you can bring that analytical mindset to enhance our knowledge management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, dive deep into Capital on Tap's mission and values. Understand their products and how they help small businesses. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Writing Skills
Since the role involves expert copywriting, prepare a portfolio of your best writing samples. Be ready to discuss your process and how you ensure clarity and empathy in your content. This will demonstrate your fit for the Knowledge Manager position.
✨Be Data-Driven
Brush up on how you've used data to measure success in previous roles. Be prepared to share specific examples of how you've improved processes or content based on analytics. This aligns perfectly with their focus on continuous improvement.
✨Engage with Stakeholders
Think about times you've collaborated with different teams or stakeholders. Prepare to discuss how you’ve gathered and implemented feedback, as this is crucial for the role. Showing that you can work cross-functionally will set you apart.
