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- Tasks: Manage and resolve cardholder transaction disputes in a dynamic team environment.
- Company: Join Capital on Tap, a fintech helping small businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, 28 days holiday, and a fun office atmosphere with games and snacks.
- Why this job: Be part of a high-growth company where your ideas matter and you can make a real impact.
- Qualifications: 1+ year in financial services; strong communication skills and attention to detail required.
- Other info: Hybrid role based in Cardiff; inclusive culture welcoming diverse applicants.
The predicted salary is between 15600 - 20800 £ per year.
We’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the Disputes teamwork from our Cardiff City Centre Office 3 days per week.
What You’ll Be DoingThis is an exciting and challenging position for a highly motivated, customer-focused, and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day-to-day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.
- Engage with cardholders to advise on card transaction queries
- Investigate the information supplied by the cardholder
- Compile information and prepare cases for raising a chargeback
- Create Chargeback Disputes for UK and US inline with Visa’s timeframes and regulations
- Keep up to date with the Visa Core Rules & Visa Product Services Rules
- At least 1+ year working within financial services
- You should have first-class communication skills, both verbal and written
- Self-motivated, able to operate independently.
- Demonstrates ownership and accountability for issues with a high attention to detail
- An excellent work ethic with a real desire to drive improvement
Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Salary starts from £26,000 DOE
Private Healthcare including dental and optician services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here .
Interview Process
First stage: 30-minute intro and values call with Talent Partner (Video call)
Second stage: 45-minute skills and experience assessment with Disputes TL and Manager, then 15 minutes meet the team to assess team fit (In person)
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.
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Junior Disputes/Chargeback Officer Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Disputes/Chargeback Officer Cardiff
✨Tip Number 1
Familiarise yourself with Visa's Core Rules and Product Services Rules. Understanding these regulations will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved disputes or handled challenging situations in previous roles. This will highlight your ability to engage with cardholders confidently.
✨Tip Number 3
Research Capital on Tap’s mission and values thoroughly. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for them, especially in a high-growth environment.
✨Tip Number 4
Prepare questions about the team dynamics and the challenges they face in the Disputes department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Junior Disputes/Chargeback Officer Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly any roles involving customer service or dispute resolution. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Capital on Tap. Mention specific aspects of their mission and values that resonate with you, and explain how your skills align with the responsibilities of the Junior Disputes/Chargeback Officer.
Highlight Communication Skills: Since the role requires excellent verbal and written communication skills, provide examples in your application that demonstrate your ability to communicate effectively, especially in resolving disputes or handling customer queries.
Showcase Attention to Detail: Emphasise your attention to detail in your application. You could mention past experiences where your meticulousness led to successful outcomes, particularly in financial contexts or when managing complex information.
How to prepare for a job interview at Capital on Tap
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Junior Disputes/Chargeback Officer. Familiarise yourself with terms like chargebacks, cardholder disputes, and Visa regulations, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, prepare to demonstrate these in your responses. Practice explaining complex concepts clearly and concisely, as you may need to engage with cardholders about their transaction queries.
✨Highlight Your Problem-Solving Abilities
Capital on Tap values innovation and problem-solving. Be ready to discuss specific examples from your past experience where you successfully resolved issues or improved processes. This will show your potential employer that you can take ownership and drive improvement.
✨Prepare for Team Fit Assessment
The interview process includes a meet-the-team segment, so be prepared to discuss how you work within a team. Think about your previous experiences collaborating with others and how you contribute to a positive team environment, as cultural fit is important to Capital on Tap.
