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- Tasks: Manage and resolve cardholder transaction disputes in a dynamic team.
- Company: Join Capital on Tap, a fintech helping small businesses thrive globally.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and fun office perks.
- Why this job: Be part of a high-growth company where your ideas can make a real impact.
- Qualifications: 1+ year in financial services with strong communication skills required.
- Other info: Dog-friendly office with a vibrant culture and opportunities for personal growth.
The predicted salary is between 15600 - 21600 £ per year.
We’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the Disputes teamwork from our Cardiff City Centre Office 3 days per week.
What You’ll Be DoingThis is an exciting and challenging position for a highly motivated, customer-focused, and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day-to-day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.
- Engage with cardholders to advise on card transaction queries
- Investigate the information supplied by the cardholder
- Compile information and prepare cases for raising a chargeback
- Create Chargeback Disputes for UK and US inline with Visa’s timeframes and regulations
- Keep up to date with the Visa Core Rules & Visa Product Services Rules
- At least 1+ year working within financial services
- You should have first-class communication skills, both verbal and written
- Self-motivated, able to operate independently.
- Demonstrates ownership and accountability for issues with a high attention to detail
- An excellent work ethic with a real desire to drive improvement
Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Salary starts from £26,000 DOE
Private Healthcare including dental and optician services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here .
Interview Process
First stage: 30-minute intro and values call with Talent Partner (Video call)
Second stage: 45-minute skills and experience assessment with Disputes TL and Manager, then 15 minutes meet the team to assess team fit (In person)
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
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Junior Disputes/Chargeback Officer employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Disputes/Chargeback Officer
✨Tip Number 1
Familiarise yourself with the Visa Core Rules and Product Services Rules. Understanding these regulations will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved disputes or issues in previous roles. This will highlight your ability to handle cardholder transaction queries confidently.
✨Tip Number 3
Research Capital on Tap's mission and values thoroughly. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare for the interview by practising common questions related to financial services and chargeback processes. This will help you feel more confident and articulate during the skills assessment stage.
We think you need these skills to ace Junior Disputes/Chargeback Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Junior Disputes/Chargeback Officer. Familiarise yourself with the key tasks such as managing cardholder transaction disputes and evaluating chargeback claims.
Tailor Your CV: Highlight your relevant experience in financial services, especially any roles that involved customer service or dispute resolution. Use specific examples to demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for joining Capital on Tap. Emphasise your ability to work independently and your commitment to driving improvement within a team environment.
Prepare for the Interview: Review the interview process outlined in the job description. Prepare to discuss your skills and experiences in detail, and think about how you can demonstrate your alignment with the company's values during the interview.
How to prepare for a job interview at Capital on Tap
✨Understand the Company Culture
Before your interview, take some time to research Capital on Tap's mission and values. They pride themselves on inclusivity and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Communication Skills
As a Junior Disputes/Chargeback Officer, you'll need excellent verbal and written communication skills. During the interview, practice articulating your thoughts clearly and confidently, especially when discussing past experiences in financial services.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of how you've tackled complex problems in previous roles. Capital on Tap is looking for someone who can take ownership and drive improvement, so highlight any relevant experiences where you successfully resolved disputes or challenges.
✨Prepare for Team Fit Assessment
The interview process includes a meet-the-team segment, so think about how you can demonstrate your ability to work collaboratively. Share examples of teamwork and how you contribute positively to group dynamics.
