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- Tasks: Join us as a Business Operations Associate, driving strategic projects and optimising customer experiences.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions and a vibrant team culture.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and a fun office environment with dogs!
- Why this job: Make a real impact in a growing fintech while collaborating with diverse teams in an agile setting.
- Qualifications: Recent graduates with a 2:1 or above in analytical fields; problem-solvers who thrive in fast-paced environments.
- Other info: We celebrate successes and foster inclusivity, creating a space where everyone can be their authentic selves.
The predicted salary is between 28800 - 48000 £ per year.
We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the US Business Operations team work from our Cardiff Offices 3 days per week.
US Business Operations Team at Capital on Tap
This is an opportunity to be on the ground floor of something huge. Our US business is still in its infancy, offering a unique chance to make a tangible impact and truly shape its future. You\’ll be joining a small, dynamic team within our Cardiff office, working directly on the expansion into the American market.
What You\’ll Be Doing
As a Business Operations Associate, you\’ll be at the heart of our strategic initiatives for the US market, taking key projects from inception to completion. You\’ll report to the Head of US Business Operations and collaborate closely with diverse teams, including Product, US Compliance, and Data Science.
- Driving strategic projects end-to-end: From launching new product features to re-designing our underwriting strategy, you\’ll ensure timely and flawless delivery by coordinating all necessary teams, stakeholders, and project parts.
- Implementing critical initiatives: You\’ll manage marketing changes, define new processes, and support seamless rollouts to our customer-facing teams.
- Optimising the customer experience: Analysing customer journeys, gathering vital feedback, and using these insights to design impactful new pilots and initiatives.
- Solving complex challenges: Proactively resolving incidents within the US business, assessing customer impact, and swiftly defining and executing remediation plans.
- Monitoring and measuring success: Creating insightful Looker dashboards and keeping stakeholders informed on key performance indicators (KPIs) to track initiative performance post-launch.
- Becoming a US business expert: You\’ll deeply understand our systems and the US market, becoming the go-to person for leading project implementation and delivery.
- Championing operational excellence: Be a key source of US market knowledge in Cardiff, continuously looking for ways to improve processes and drive efficiency across the office.
We\’re Looking ForRequired skills:
- A recent graduate with a 2:1 or above, typically from a quantitative or analytical field such as Sciences, Maths, Engineering, or Finance.
- A natural problem-solver with an innate curiosity and a rapid learning ability. You\’re comfortable navigating ambiguity and enjoy turning chaos into clarity.
- Action-oriented and quick on the uptake, able to quickly grasp new concepts and hit the ground running. You\’re proactive and don\’t wait to be told what to do.
- An excellent communicator with strong interpersonal skills, capable of working effectively with diverse teams across the business.
- Highly organised with an exceptional eye for detail, passionate about optimising processes and leaving things better than you found them.
- Comfortable switching between being a collaborative team player and confidently leading initiatives independently.
Nice to have skills:
- If you\’re excited by the idea of building something from the ground up and thrive in a fast-paced environment, this could be your ideal next step.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
We work hard, but we also believe in celebrating our successes and fostering a vibrant culture. Our Cardiff office is designed to be a fun and collaborative space, complete with a couple of office dogs!
Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
How to Apply
First stage: 30 minute intro and values call with Talent Partner (Video call)
Second stage: 45 minute CV overview with Team Manager (Video call)
Third stage: Assessment/Presentation
Equal Opportunities Employer
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from underrepresented groups.
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Graduate Business Operations Associate employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Business Operations Associate
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your answers during interviews with their core objectives, showcasing your enthusiasm for their work.
✨Tip Number 2
Research the US market and the challenges small businesses face there. Being knowledgeable about the specific needs of American entrepreneurs will help you demonstrate your proactive approach and problem-solving skills during discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed projects or initiatives in the past. Highlighting your organisational skills and ability to drive projects from inception to completion will resonate well with the role's requirements.
✨Tip Number 4
Showcase your communication skills by engaging with current employees on platforms like LinkedIn. This can provide insights into the company culture and help you tailor your approach when discussing teamwork and collaboration in your interviews.
We think you need these skills to ace Graduate Business Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Graduate Business Operations Associate. Emphasise your analytical abilities, problem-solving skills, and any experience in project management or teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of Capital on Tap's mission. Mention specific projects or initiatives you would be excited to work on and how your background makes you a great fit for the team.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've tackled complex challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to navigate ambiguity.
Highlight Your Communication Skills: Since the role involves collaborating with diverse teams, emphasise your communication skills in your application. Include examples of how you've effectively worked with others, whether in academic projects or previous jobs, to achieve common goals.
How to prepare for a job interview at Capital on Tap
✨Understand the Company Mission
Before your interview, make sure you understand Capital on Tap's mission to help small business owners. Familiarise yourself with their products and how they aim to make lives easier for their customers. This will show your genuine interest in the company and its goals.
✨Demonstrate Problem-Solving Skills
As a Graduate Business Operations Associate, you'll need to showcase your problem-solving abilities. Prepare examples from your academic or personal experiences where you've successfully navigated challenges or turned chaos into clarity. This will highlight your analytical mindset.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've worked with diverse teams in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial when collaborating with various departments at Capital on Tap.
✨Prepare for the Assessment Stage
The interview process includes an assessment or presentation. Think about how you can demonstrate your understanding of the US market and the business operations involved. Prepare a mini-presentation on a relevant topic to showcase your skills and knowledge.