At a Glance
- Tasks: Join us as a Business Operations Associate, driving strategic projects and optimising customer experiences.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions and a vibrant team culture.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and a fun office environment with dogs!
- Other info: We celebrate successes and foster inclusivity, creating a space where everyone can be their authentic selves.
- Why this job: Make a real impact in a growing fintech while collaborating with diverse teams in an agile setting.
- Qualifications: Recent graduates with a 2:1 or above in analytical fields; problem-solvers who thrive in fast-paced environments.
The predicted salary is between 28800 - 48000 £ per year.
We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the US Business Operations team work from our Cardiff Offices 3 days per week.
US Business Operations Team at Capital on Tap
This is an opportunity to be on the ground floor of something huge. Our US business is still in its infancy, offering a unique chance to make a tangible impact and truly shape its future. You\'ll be joining a small, dynamic team within our Cardiff office, working directly on the expansion into the American market.
What You\'ll Be Doing
As a Business Operations Associate, you\'ll be at the heart of our strategic initiatives for the US market, taking key projects from inception to completion. You\'ll report to the Head of US Business Operations and collaborate closely with diverse teams, including Product, US Compliance, and Data Science.
- Driving strategic projects end-to-end: From launching new product features to re-designing our underwriting strategy, you\'ll ensure timely and flawless delivery by coordinating all necessary teams, stakeholders, and project parts.
- Implementing critical initiatives: You\'ll manage marketing changes, define new processes, and support seamless rollouts to our customer-facing teams.
- Optimising the customer experience: Analysing customer journeys, gathering vital feedback, and using these insights to design impactful new pilots and initiatives.
- Solving complex challenges: Proactively resolving incidents within the US business, assessing customer impact, and swiftly defining and executing remediation plans.
- Monitoring and measuring success: Creating insightful Looker dashboards and keeping stakeholders informed on key performance indicators (KPIs) to track initiative performance post-launch.
- Becoming a US business expert: You\'ll deeply understand our systems and the US market, becoming the go-to person for leading project implementation and delivery.
- Championing operational excellence: Be a key source of US market knowledge in Cardiff, continuously looking for ways to improve processes and drive efficiency across the office.
We\'re Looking ForRequired skills:
- A recent graduate with a 2:1 or above, typically from a quantitative or analytical field such as Sciences, Maths, Engineering, or Finance.
- A natural problem-solver with an innate curiosity and a rapid learning ability. You\'re comfortable navigating ambiguity and enjoy turning chaos into clarity.
- Action-oriented and quick on the uptake, able to quickly grasp new concepts and hit the ground running. You\'re proactive and don\'t wait to be told what to do.
- An excellent communicator with strong interpersonal skills, capable of working effectively with diverse teams across the business.
- Highly organised with an exceptional eye for detail, passionate about optimising processes and leaving things better than you found them.
- Comfortable switching between being a collaborative team player and confidently leading initiatives independently.
Nice to have skills:
- If you\'re excited by the idea of building something from the ground up and thrive in a fast-paced environment, this could be your ideal next step.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
We work hard, but we also believe in celebrating our successes and fostering a vibrant culture. Our Cardiff office is designed to be a fun and collaborative space, complete with a couple of office dogs!
Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
How to Apply
First stage: 30 minute intro and values call with Talent Partner (Video call)
Second stage: 45 minute CV overview with Team Manager (Video call)
Third stage: Assessment/Presentation
Equal Opportunities Employer
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from underrepresented groups.
Graduate Business Operations Associate in Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer that fosters innovation and collaboration within a vibrant work culture. Our Cardiff office offers a unique opportunity for recent graduates to make a significant impact in our expanding US market, while enjoying benefits such as private healthcare, generous holiday allowances, and a dog-friendly environment. We are committed to employee growth, providing ample learning opportunities and a supportive atmosphere where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Business Operations Associate in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Capital on Tap. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Graduate Business Operations Associate in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Capital on Tap.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Capital on Tap's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Capital on Tap
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Capital on Tap.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Capital on Tap will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Capital on Tap employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
