Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead QA testing and ensure compliance with FCA standards while mentoring your team.
- Company: Join Capital on Tap, a fintech helping small businesses thrive globally.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Why this job: Make a real impact in a fast-paced fintech while developing your leadership skills.
- Qualifications: Experience in QA or Customer Insights and strong leadership abilities required.
- Other info: Dynamic workplace with a focus on inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Cardiff | Hybrid - 3 days per week in the office
What You'll Be Doing
- Lead QA and Outcome testing - designing and overseeing robust test programs that evaluate quality, compliance and accuracy.
- Ensure all Assurance activities align with FCA standards, particularly around Consumer Duty and operational resilience.
- Provide the raw data and technical findings that allow the team to conduct deep-dive Root Cause Analysis.
- Manage, mentor and develop people in the team, with a focus on attention to detail and technical excellence.
- Translate technical assurance findings into clear risk assessments for senior management.
- Continuously refine the assurance framework to adapt to new product launches, feature updates, and evolving regulatory landscapes.
Our Values & Culture
- Just Pilot: We never settle for 'good enough'. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
We’re Looking For
- Experience in Insights or Assurance: Proven experience in a Customer Insights, Root Cause Analysis, or Quality Assurance / Outcome Testing management role.
- Leadership Skills: Experience supporting or mentoring Team Leads, with the ability to guide teams through complex problem-solving methodologies.
- Regulatory Fluency: A deep understanding of the FCA Handbook and the ability to apply regulatory requirements to practical business processes.
- AI & Automation Literacy: Interest in evolving assurance frameworks for AI-powered testing, ensuring they remain compliant and unbiased, whilst maintaining efficiency, scalability and flexibility.
Even if you don’t have all of the necessary skills, we still encourage you to apply.
Interview Process
- Stage 1: 30 minute call with a Talent Partner
- Stage 2: 60 minute interview with Head of Customer Insights (virtual or in person)
- Stage 3: 60 minute interview with other senior stakeholders - looking at how you would work with them (virtual or in person)
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Other Useful Info
Check out our 'Top Tips' for interviewing. Keep updated on new job opportunities by following us on Linkedin. Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
First Line Assurance Manager employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Assurance Manager
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for your interviews by doing mock sessions with friends or using online resources. Focus on articulating your experience in QA and how it aligns with their needs, especially around FCA standards.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've mentored others and tackled complex problems. Capital on Tap values teamwork, so highlight your ability to guide and support your colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind as they make their decision.
We think you need these skills to ace First Line Assurance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the First Line Assurance Manager role. Highlight your experience in QA, compliance, and leadership, and show us how you align with our values at Capital on Tap.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s leading a team or conducting root cause analysis, we want to see how you’ve made an impact!
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for helping small businesses and how you can contribute to our mission at Capital on Tap.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of the FCA Handbook and how it applies to quality assurance. Being able to discuss regulatory requirements confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored or led teams in the past. Capital on Tap values leadership, so be ready to share specific instances where you guided your team through complex problem-solving or helped them develop their skills.
✨Be Ready for Technical Questions
Expect questions around Root Cause Analysis and Outcome Testing. Brush up on your technical knowledge and be prepared to explain how you've applied these concepts in previous roles. This will demonstrate your expertise and readiness for the position.
✨Embrace the Culture
Familiarise yourself with Capital on Tap's values like 'Just Pilot' and 'Be a Buddy'. During the interview, try to weave in how your personal values align with theirs. This will help you stand out as a candidate who fits well within their culture.
