Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist users with hardware and software issues in a dynamic office environment.
- Company: Join Capital on Tap, a company dedicated to supporting small businesses.
- Benefits: Enjoy competitive pay, hands-on experience, and a collaborative team atmosphere.
- Other info: Opportunity for growth in a vibrant office located in Brighton.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Capital on Tap supports small businesses by offering a range of financial products including a business credit card, spend management platform, and savings solutions. The company has a growing suite of tools to make running a small business easier.
Location: Brighton (4 days a week in office).
The Role
We are looking to hire an IT support engineer to assist our users with computer hardware and software issues. You will work on-site in our Brighton office, helping with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic IT support tasks. A successful IT support engineer will have extensive knowledge of home and office systems, strong problem-solving skills and high-level interpersonal skills. Fast and effective support for users experiencing hardware and software issues is essential.
Responsibilities
- Respond to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
- Provide assistance to our customer operations teams in relation to the company’s bespoke applications.
- Contact users to clarify the nature of the problem.
- Troubleshoot hardware and software issues.
- Install and maintain hardware and computer peripherals.
- Install and upgrade operating systems and computer software.
- Take responsibility for adhering to ticket SLA’s for yourself and the wider team.
- Troubleshoot networking and connection issues.
- Advise on software or hardware upgrades.
- Provide basic training in computer operation and management.
- Set up office equipment and assist with office and team relocations.
- Set up new equipment and accounts for new joiners to the business.
- Assist with the management and maintenance of user accounts across multiple platforms.
- Take ownership of managing and maintaining the asset register.
- Provide feedback on processes and help improve them using previous experience.
- Generate documentation for processes.
- Be part of an on-call rota.
About You
- Proven work experience as a desktop/IT support engineer or support technician.
- Knowledge of popular operating systems, software applications and remote-connection systems: Google Workspace, Slack, Jira, Office 365, Mac OS.
- Beneficial: experience or exposure to data administration and SQL; experience with OS patching upgrade management; appreciation of working within IT Security frameworks such as ISO27001, NIST; experience or exposure to computer networking (Cisco, Palo Alto); advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Microsoft or IT-related certifications (ITIL, CompTIA, etc.) preferred.
IT Support Engineer Brighton in Fife employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Brighton in Fife
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capital on Tap. Understand their products and how they support small businesses. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions. Maybe even set up a mock scenario with a friend to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your interpersonal skills! As an IT Support Engineer, you'll need to communicate effectively with users. Be ready to share examples of how you've helped others in the past, whether it's through training or resolving issues.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to track your application. Plus, you’ll get all the latest updates on the hiring process!
We think you need these skills to ace IT Support Engineer Brighton in Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and the specific tools mentioned in the job description, like Google Workspace and Jira. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can help our users. Share any relevant experiences that showcase your problem-solving skills and interpersonal abilities.
Show Off Your Technical Skills: In your application, don't forget to mention any certifications or technical skills you have, especially those related to hardware and software troubleshooting. We love seeing candidates who are proactive about their learning!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our website. It helps us keep track of applications and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of popular operating systems and software applications like Google Workspace, Slack, and Jira. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your problem-solving skills.
✨Practice Your Communication Skills
Since you'll be interacting with users directly, it's crucial to demonstrate your interpersonal skills. Practice explaining technical concepts in simple terms, so you can effectively communicate with non-technical users during the interview.
✨Familiarise Yourself with the Company’s Tools
Take some time to research Capital on Tap and their suite of financial products. Understanding their tools and how they support small businesses will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support scenarios. Think of examples from your previous experience where you successfully resolved issues or improved processes, as this will highlight your practical skills and ability to think on your feet.