At a Glance
- Tasks: Expertly handle disputes and lead team training to improve processes.
- Company: Join a mission-driven company focused on supporting small business owners.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Work in a vibrant Manchester office with a supportive team.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in dispute resolution and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Disputes/Chargeback Excellence Specialist role at Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card. The Fraud and Disputes team works from our Manchester City Centre Offices 3 days per week.
What You'll Be Doing
- As a Subject Matter Expert in Disputes/Chargeback, you will ensure exceptional customer service by expertly handling complex disputes, leading all team training, and collaborating with departments to identify and implement process improvement opportunities.
- Expertly handle complex disputes, representments, pre-Arbitrations, and Arbitration submissions, ensuring compliance with regulatory requirements and card scheme rules.
- Own the design, implementation, and maintenance of the departmental Training and Competency.
Disputes/Chargeback Excellence Specialist employer: Capital on Tap
Capital on Tap is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of Manchester City Centre. With a strong focus on professional development, team collaboration, and a commitment to providing outstanding service to small business owners, employees enjoy a supportive environment that fosters innovation and continuous improvement. The opportunity to work three days a week in a dynamic office setting enhances work-life balance while being part of a mission-driven team makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Disputes/Chargeback Excellence Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Capital on Tap. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of disputes and chargebacks. We want to show that we’re not just interested in the role but that we know our stuff too!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Disputes/Chargeback Excellence Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disputes/Chargeback Excellence Specialist role. Highlight relevant experience and skills that match the job description, especially in handling disputes and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping small business owners and how your expertise aligns with our mission at Capital on Tap.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled complex disputes in the past. We want to see your thought process and how you approach challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Capital on Tap
✨Know Your Disputes Inside Out
Make sure you brush up on your knowledge of disputes and chargebacks. Familiarise yourself with the latest regulations and card scheme rules, as well as common scenarios that arise in this field. Being able to discuss these confidently will show your expertise and commitment to the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you’ve successfully handled complex disputes. Highlight how you maintained professionalism and empathy while resolving issues, as this will resonate well with the interviewers.
✨Demonstrate Your Training Abilities
As you'll be leading team training, think about how you can convey your experience in training others. Prepare to discuss specific training methods you've used and how they improved team performance. This will illustrate your capability to enhance the team's skills effectively.
✨Be Ready to Discuss Process Improvements
Capital on Tap values innovation, so come prepared with ideas on how to identify and implement process improvements within the disputes team. Think of examples where you’ve successfully streamlined processes in previous roles, as this will show your proactive approach and problem-solving skills.
