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- Tasks: Be the first point of contact for small business owners, solving problems and providing support.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive with innovative solutions.
- Benefits: Enjoy perks like private healthcare, a dog-friendly office, and a generous holiday allowance.
- Other info: Flexible shifts and opportunities for career growth await you in our Cardiff office.
- Why this job: Make a real impact while working in a fun, inclusive environment that values your ideas.
- Qualifications: Must have 2 years of customer service experience and excellent communication skills.
The predicted salary is between 20000 - 30000 £ per year.
We're Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world, and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. Check out the development opportunities in the Customer Support team. This is an office-based role, with the Customer Support team working from our Cardiff City Centre Office. After passing the probation period, the requirement will be to work in the office 4 days a week, and 1 day from home.
What You'll Be Doing
- You'll be the first point of contact for small business owners.
- Servicing customers via phone, emails, and chat.
- Resolving inquiries promptly and professionally to ensure satisfaction.
- Handling objections to clarify customer needs fairly.
- Maintaining comprehensive knowledge of our products, services, and policies.
- Identifying process improvements and suggesting enhancements for the customer experience.
- Supporting vulnerable customers appropriately.
Shifts Working Monday to Saturday (1 Saturday every 5 weeks) between 8am-8pm. Shift patterns include:
- Week 1: 8am-4:30pm
- Week 2: 8am-4:30pm
- Week 3: 9am-5:30pm
- Week 4: 9am-5:30pm
- Week 5: 11:30am-8pm
We're Looking For
- At least 2 years of customer service experience.
- Excellent communication skills, both verbal and written.
- Experience using CRMs.
- Strong problem-solving skills with a focus on resolutions.
- Ability to handle high volumes of inquiries without compromising quality.
- Ability to work independently and as part of a team in a fast-paced environment.
Diversity & Inclusion We welcome and encourage applications from all individuals who share our commitment to inclusivity. Join us in creating a workspace where authenticity thrives and everyone can excel.
Great Work Deserves Great Perks We believe in balancing hard work with fun. Our office features amenities like a pool table, PlayStation, and office dogs, creating a space to relax and recharge. Perks include:
- Salary £25,000 + monthly bonuses.
- Private Healthcare including dental and optical services.
- Worldwide travel insurance.
- Anniversary Rewards (£250, £500, £750, plus a 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme (up to 7% match).
- 28 days holiday plus bank holidays.
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Six free therapy sessions per year.
- Dog-friendly offices.
- Free drinks and snacks.
Interview Process Initial 15-minute phone call with a Talent Team member. Assessment day on 20th, 22nd, 27th, or 29th May (in person). Start date: 30th June 2025.
Other Info Check out our 'Top Tips' for interviews and stay updated on opportunities by following us on LinkedIn. For questions, email careers@capitalontap.com. Excited to work here? Apply! If you'd like to grow your career with our fast-growing, profitable fintech, click apply. We aim to respond within 3 working days, or up to 5 during busy periods.
Customer Support Officer - Rotations Team employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - Rotations Team
✨Tip Number 1
Familiarise yourself with Capital on Tap's products and services. Understanding their business credit card and spend management platform will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling objections and resolving issues. Role-playing common customer scenarios can prepare you for the types of interactions you'll face as a Customer Support Officer.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your experience and fit for the fast-paced environment at Capital on Tap.
✨Tip Number 4
Research the company culture and values of Capital on Tap. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates.
We think you need these skills to ace Customer Support Officer - Rotations Team
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Officer position. Tailor your application to highlight relevant experience and skills that align with what Capital on Tap is looking for.
Craft a Compelling CV: Ensure your CV showcases at least 2 years of customer service experience, excellent communication skills, and any experience with CRMs. Use bullet points to clearly outline your achievements and responsibilities in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for helping small business owners and your commitment to providing excellent customer service. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to improving customer experiences.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Capital on Tap
✨Know the Company
Before your interview, take some time to research Capital on Tap. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
Since this role is all about supporting small business owners, be prepared to share specific examples from your past customer service experience. Highlight how you've resolved issues, handled objections, and improved customer satisfaction.
✨Prepare for Role-Specific Questions
Expect questions related to problem-solving and handling high volumes of inquiries. Think of scenarios where you successfully managed challenging situations and be ready to discuss your thought process and outcomes.
✨Show Enthusiasm for Teamwork
Capital on Tap values collaboration, so express your ability to work both independently and as part of a team. Share experiences that demonstrate your adaptability and willingness to support colleagues in a fast-paced environment.