Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for small business owners, solving their problems and enhancing their experience.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, bonuses, a dog-friendly office, and 28 days holiday!
- Why this job: Make a real impact in a supportive culture while developing your skills in a fast-paced environment.
- Qualifications: Bring 2 years of customer service experience and excellent communication skills to the table.
- Other info: Flexible shifts available, with a mix of office and remote work after probation.
The predicted salary is between 21000 - 35000 £ per year.
We’re Capital on Tap 👋
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
We’re not just another call centre — we’re the people small business owners rely on every single day. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.
🏢 This is a hybrid-based role, working from our Cardiff City Centre Office. Once you’ve passed your probation, you’ll be in the office 3 days a week and 2 days from home.
What You’ll Be Doing ✨
You’ll be the friendly face (or voice!) of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple and stress‑free.
- Servicing customers over phone, email, and live chat — always keeping it friendly and professional
- Solving problems fast and owning each customer’s issue from start to finish
- Listening carefully, understanding what’s gone wrong, and finding fair solutions that make sense
- Staying up to date with our products and policies so you can offer accurate advice
- Spotting opportunities to make things better — from improving FAQs to suggesting process changes
- Identifying customers who might need extra support and making sure they get it
This isn’t just about answering questions — it’s about building relationships and helping small business owners succeed.
Shifts ⏰
We offer a variety of shift patterns so we can support our customers around the clock. We’ll talk about your preferences during the interview.
Core Team
Working Monday–Saturday (1 Saturday every 6 weeks), between 8am–8pm, on a rotating 6‑week pattern:
- Week 1: 8am – 4:30pm
- Week 2: 8am – 4:30pm
- Week 3: 9am – 5:30pm (+Saturday shift)
- Week 4: 9am – 5:30pm
- Week 5: 9:30am – 6pm
- Week 6: 11:30am – 8pm
Midnights Team
Working Monday–Friday, rotating every other week:
- Week 1: 12:30pm – 9pm
- Week 2: 3:30pm – Midnight
We’re Looking For ✨
You’ll thrive in this role if you have:
- 2+ years of customer service experience (financial services experience strongly preferred)
- Excellent written and verbal communication skills
- Strong judgment and confidence in handling complex or sensitive queries
- The ability to manage high volumes of enquiries without compromising quality
- A proactive, solutions-focused approach — you love to get things “right first time”
- Empathy, curiosity, and a genuine desire to help people
- The ability to work both independently and in a fast-paced team environment
We’re not looking for perfection — we’re looking for people who care, think critically, and want to grow.
Diversity & Inclusion 🌈
We believe that different perspectives make us stronger. We welcome and encourage applicants from all backgrounds and experiences to join our team. Come as you are — we’re building a culture where everyone belongs.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- 💷 Salary from £26,500 + monthly bonuses (part-time salary to be discussed at interview stage)
- 🏥 Private Healthcare, including dental and optician services through Vitality
- ✈️ Worldwide travel insurance through Vitality
- 🎁 Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- 👛 Salary Sacrifice Pension Scheme up to 7% match
- 🏖️ 28 days holiday (plus bank holidays)
- 📖 Annual Learning and Wellbeing Budget
- 👪 Enhanced Parental Leave
- 🚲 Cycle to Work Scheme
- 🚂 Season Ticket Loan
- 💬 6 free therapy sessions per year
- 🐶 Dog‑Friendly Offices
- 🍫 Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Interview Process 🤝
- First stage: 15‑minute intro call with a member of the Talent Team (Phone call)
- Final stage: Attend an assessment day – Tuesday 17th, Wednesday 18th and Thursday 19th February 1pm–5pm (In person)
Excited to work here? Apply!
If you’d like to progress your career within our fast-growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Diversity Statement
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
#J-18808-Ljbffr
Customer Support Officer Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer Cardiff
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your responses during the interview, showcasing your passion for customer service and how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service experience. Think about times when you successfully resolved customer issues or improved processes, as this will demonstrate your problem-solving skills and ability to handle high volumes of inquiries.
✨Tip Number 3
Research common customer service scenarios related to financial services. Being knowledgeable about potential customer concerns, such as declined transactions, will help you articulate how you would handle these situations effectively during the interview.
✨Tip Number 4
Be ready to discuss your availability and preferred shift patterns openly. Since the role involves various shifts, showing flexibility and a willingness to adapt will make you a more attractive candidate for the team.
We think you need these skills to ace Customer Support Officer Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter specifically for the Customer Support Officer role at Capital on Tap. Highlight your relevant customer service experience and skills that align with their mission to support small business owners.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with customers in previous roles, especially in resolving issues or handling objections.
Demonstrate Problem-Solving Abilities: Capital on Tap values problem solvers. In your cover letter, include specific instances where you successfully resolved customer issues quickly and efficiently, showcasing your ability to think on your feet.
Express Enthusiasm for the Role: When answering the question about why you want to work for Capital on Tap, convey your passion for customer service and your excitement about contributing to a company that aims to help small businesses thrive. Be genuine and specific about what excites you about this opportunity.
How to prepare for a job interview at Capital on Tap
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be ready to share specific examples of how you've successfully resolved customer issues in the past, as this role heavily relies on effective communication and problem-solving.
✨Understand the Company’s Mission
Familiarise yourself with Capital on Tap's mission to support small business owners. During the interview, express your enthusiasm for helping businesses thrive and how you can contribute to this goal through excellent customer support.
✨Prepare for Scenario Questions
Expect to be asked how you would handle difficult customer situations. Prepare answers for scenarios like dealing with frustrated customers or explaining declined transactions clearly. This will demonstrate your ability to manage high-pressure situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or opportunities for process improvements. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
