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For Companies At a Glance
- Tasks: Be the friendly voice helping small business owners with their queries.
- Company: Join Capital on Tap, a fintech company dedicated to supporting small businesses.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and 28 days holiday.
- Why this job: Make a real difference for entrepreneurs while working remotely in a supportive team.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills required.
- Other info: Dynamic remote work environment with opportunities for career growth and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
We’re Capital on Tap 👋💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
We’re not just another call centre — we’re the people small business owners rely on every single day. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.
📍UK-based remote role — you must be located in the UK with the right to work.
What You’ll Be Doing
You’ll be the friendly voice of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple, clear, and stress-free.
Working remotely as part of a structured, supportive team, you’ll:
- Support customers across phone, email, and live chat.
- Take full ownership of queries from first contact to resolution.
- Handle complex and sensitive account queries with confidence.
- Apply financial services policies and processes accurately.
- Manage high volumes while maintaining quality and professionalism.
- Identify customers who may need extra support.
- Suggest improvements to processes and customer resources.
- Work closely with your remote team and escalation partners.
Remote Working Requirements
- Quiet, secure home working environment.
- Reliable high-speed internet.
- Comfortable working to structured shifts from home.
- Strong self-management and organisation skills.
- Confident using multiple systems at once.
- Equipment is provided.
Shifts
We operate extended support hours and offer structured rotating shift patterns. Shift reliability is essential in a remote environment. We’ll discuss team placement and preferences during the interview.
Midnights Team - Monday–Friday rotation:
- Week 1: 12:30pm–9pm
- Week 2: 3:30pm–Midnight
- Week 1: 4 on, 3 off
- Week 2: 3 on, 1 off, 3 on
- Week 3: 3 off, 4 on
- Week 4: 7 days off
Requirements
- 2+ years of customer service experience (financial services or contact centre essential)
- Experience handling multi-channel customer contacts.
- Strong communication and judgment.
- Comfort working in regulated environments.
- High attention to detail and quality standards.
- Calm, solutions-focused approach.
- Empathy and professionalism with difficult cases.
- Ability to work independently in a remote setting.
Diversity & Inclusion
🌈 We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- 💷 Competitive Salary, + monthly bonuses
- 🏥 Private Healthcare, including dental and optician services through Vitality
- ✈️ Worldwide travel insurance through Vitality
- 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- 👛 Salary Sacrifice Pension Scheme up to 7% match
- 🏖️ 28 days holiday (plus bank holidays)
- 📖 Annual Learning and Wellbeing Budget
- 👪 Enhanced Parental Leave
- 🚲 Cycle to Work Scheme
- 🚂 Season Ticket Loan
- 💬 6 free therapy sessions per year
- 🐶 Dog Friendly Offices
- 🍫 Free drinks and snacks in our offices
Interview Process
First stage: 15-minute intro call with a member of the Talent Team (Phone call)
Final stage: Attend a remote assessment day or a remote interview
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Customer Service Advisor - Remote UK New UK-Remote employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Remote UK New UK-Remote
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. Understanding what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complex queries or support customers under pressure. Role-playing these situations can boost your confidence and prepare you for the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Customer Service Advisor, you'll need to convey information simply and effectively, so let that shine through in your responses.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And hey, apply through our website for a smoother process!
We think you need these skills to ace Customer Service Advisor - Remote UK New UK-Remote
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided solutions in the past, especially in a fast-paced environment like ours.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your written application. Share your passion for helping small businesses and how you can make their lives easier!
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills or experiences that align with what we’re looking for, like handling multi-channel customer contacts or working independently in a remote setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you understand Capital on Tap's mission and services. Familiarise yourself with their business credit card and spend management platform. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've handled complex customer queries or provided exceptional service. Highlight your ability to remain calm and solutions-focused, especially in challenging situations. This is crucial for a Customer Service Advisor role.
✨Practice Remote Communication
Since this is a remote position, practice communicating clearly and effectively over phone, email, and chat. You might even want to do a mock interview with a friend to get comfortable with the format. Remember, strong communication is key!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, support structures, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
