Overview
We’re Capital on Tap 👋💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
We’re not just another call centre — we’re the people small business owners rely on every single day. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.
📍UK-based remote role — you must be located in the UK with the right to work.
What You’ll Be Doing
You’ll be the friendly voice of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple, clear, and stress-free.
Working remotely as part of a structured, supportive team, you’ll:
- Supporting customers across phone, email, and live chat.
- Taking full ownership of queries from first contact to resolution.
- Handling complex and sensitive account queries with confidence.
- Applying financial services policies and processes accurately.
- Managing high volumes while maintaining quality and professionalism.
- Identifying customers who may need extra support.
- Suggesting improvements to processes and customer resources.
- Working closely with your remote team and escalation partners.
Remote Working Requirements
- Quiet, secure home working environment.
- Reliable high-speed internet.
- Comfortable working to structured shifts from home.
- Strong self-management and organisation skills.
- Confident using multiple systems at once.
Equipment is provided.
Shifts
We operate extended support hours and offer structured rotating shift patterns. Shift reliability is essential in a remote environment.
We’ll discuss team placement and preferences during the interview.
Midnights Team - Monday–Friday rotation:
- Week 1: 12:30pm–9pm
- Week 2: 3:30pm–Midnight
- Week 1: 4 on, 3 off
- Week 2: 3 on, 1 off, 3 on
- Week 3: 3 off, 4 on
- Week 4: 7 days off
- 2+ years of customer service experience (financial services or contact centre essential)
- Experience handling multi-channel customer contacts.
- Strong communication and judgment.
- Comfort working in regulated environments.
- High attention to detail and quality standards.
- Calm, solutions-focused approach.
- Empathy and professionalism with difficult cases.
- Ability to work independently in a remote setting.
Diversity & Inclusion
🌈 We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- 💷 Competitive Salary, + monthly bonuses
- 🏥 Private Healthcare, including dental and optician services through Vitality
- ✈️ Worldwide travel insurance through Vitality
- 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- 👛 Salary Sacrifice Pension Scheme up to 7% match
- 🏖️ 28 days holiday (plus bank holidays)
- 📖 Annual Learning and Wellbeing Budget
- 👪 Enhanced Parental Leave
- 🚲 Cycle to Work Scheme
- 🚂 Season Ticket Loan
- 💬 6 free therapy sessions per year
- 🐶 Dog Friendly Offices
- 🍫 Free drinks and snacks in our offices
Interview Process
- First stage: 15-minute intro call with a member of the Talent Team (Phone call)
- Final stage: Attend a remote assessment day or a remote interview
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Other
Check out more of our benefits, values, and mission here.
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Do you have any qualifications or conditions we should know about? We will not share this information with third parties without your consent. All questions on this page are optional and will not affect your application.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor New UK-Remote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capital on Tap. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capital on Tap before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capital on Tap:Your cover letter is your chance to shine! Tell us why you want to work at Capital on Tap specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capital on Tap!
How to prepare for a job interview at Capital on Tap
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
