At a Glance
- Tasks: Provide friendly support to customers via phone, email, and live chat.
- Company: Join a fast-growing fintech that empowers small businesses.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Other info: Remote work with flexible midnight shifts and great career growth opportunities.
- Why this job: Make a real difference by helping small business owners thrive.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
We’re Capital on Tap 👋💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!
📍 Remote - UK
☎️ Shifts (Midnights) - 37.5 hours per week Monday - Friday, between 12 noon - Midnight on a 2-week shift pattern. Week 1 - 12.30-9pm. Week 2 - 3.30-midnight.
Customer Service Team 🚀 Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.
What You’ll Be Doing
- Providing friendly, professional support to customers via phone, email, and live chat
- Resolving issues efficiently while taking full ownership of each case from start to finish
- Listening carefully to understand concerns and delivering fair, practical solutions
- Keeping up to date with products and policies to ensure accurate guidance and information is provided
- Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
- Recognising customers who may need additional support and ensuring they receive the help they need
We’re Looking For
- Strong customer service experience, ideally within a call centre or financial services environment
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally
- Sound judgement and confidence when managing complex or sensitive customer enquiries
- Proven ability to handle a high volume of requests while maintaining accuracy and quality
- Proactive attitude, with a strong focus on resolving issues at the first point of contact
- Empathetic and curious nature, with a genuine passion for helping people
- The ability to work independently while also contributing effectively within a fast-paced team environment
Our Values & Culture
- Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
Even if you don’t have all of the necessary skills, we still encourage you to apply.
Interview Process
- Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
- Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- 🏥 Private Healthcare including dental and opticians services through Vitality
- ✈️ Worldwide travel insurance through Vitality
- 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- 👛 Salary Sacrifice Pension Scheme up to 7% match
- 🚘 Octopus EV Salary Sacrifice Scheme
- 🏖️ 28 days holiday (plus bank holidays)
- 📖 Annual Learning and Wellbeing Budget
- 👪 Enhanced Parental Leave
- 🚲 Cycle to Work Scheme
- 🚂 Season Ticket Loan
- 💬 6 free therapy sessions per year
- 🐶 Dog Friendly Offices
- 🍫 Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
Other Info
- Check out our ‘Top Tips’ for interviewing.
- ✔️ Keep updated on new job opportunities by following us on Linkedin.
- 📧 Email careers@capitalontap.com if you have any questions.
Excited to work here? If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Service Advisor - Midnights Team employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer that values innovation and inclusivity. Our remote working environment allows for flexibility while our commitment to employee growth is evident through regular feedback and a dedicated learning budget. With unique perks like private healthcare, enhanced parental leave, and a dog-friendly office culture, we ensure that our team feels supported and engaged as they help small businesses thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Midnights Team
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your proactive attitude and passion for helping people, which is key for this role.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team and the company culture. This shows your genuine interest and helps you figure out if Capital on Tap is the right fit for you too!
We think you need these skills to ace Customer Service Advisor - Midnights Team
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any customer service roles you've had, especially in call centres or financial services, and how they relate to what we do at Capital on Tap.
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, ensure your application is clear and professional. Use examples that demonstrate how you've effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, take some time to research Capital on Tap. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues efficiently or went above and beyond for a customer. Be ready to discuss how you can bring that same proactive attitude to the team.
✨Practice Clear Communication
Since the role involves communicating with customers via phone, email, and live chat, practice explaining complex information in a simple way. You might want to do mock interviews with friends or family to refine your verbal and written communication skills.
✨Embrace the Values
Familiarise yourself with the company's values like 'Just Pilot' and 'Be a Buddy'. Think of examples from your own experience that align with these values. During the interview, weave these into your answers to demonstrate that you’re a good cultural fit for the team.
