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For Companies At a Glance
- Tasks: Join our team to analyse customer journeys and enhance their experience.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, a dog-friendly office, and a fun work environment.
- Why this job: Make a real impact in a fast-paced fintech while working collaboratively.
- Qualifications: Experience in customer journey analysis and strong problem-solving skills required.
- Other info: Hybrid role based in Cardiff, with a vibrant office culture.
The predicted salary is between 30000 - 42000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is a Hybrid role, the Customer Outcome team work from our Cardiff City Centre Office 3 days per week.
What You’ll Be Doing
- As a Customer Outcome Analyst, you’ll be part of a brand new team investigating end-to-end customer journeys to ensure fair and positive outcomes.
- You’ll analyse customer interactions, identify root causes of issues, and provide insights to help improve processes and enhance the overall customer experience.
- Your work will support continuous improvement and put customers at the heart of everything we do.
Key Responsibilities:
- Analyse end-to-end customer journeys to assess outcome fairness
- Identify root causes and trends affecting customer experience
- Provide actionable insights to improve processes and policies
- Support continuous improvement in a fast-paced environment.
Requirements:
- Proven experience analysing customer journeys within quality assurance, complaints, or a related field
- Strong investigative and problem-solving skills
- Analytical mindset with attention to detail
- Ability to communicate clearly and confidently
- Comfortable working in a fast-paced, changing environment
- Collaborative team player with a customer-focused approach
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process
First stage: 30 minute intro and values call with Talent Partner (Video call)
Final stage: 60 minute technical assessment with Head Of First Line Assurance and Manager (In person)
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Outcome Analyst New Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcome Analyst New Cardiff
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your insights and suggestions during the interview, showcasing your passion for their goals.
✨Tip Number 2
Prepare specific examples of how you've previously analysed customer journeys or resolved issues in a fast-paced environment. This will demonstrate your investigative skills and problem-solving abilities, which are crucial for the Customer Outcome Analyst role.
✨Tip Number 3
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, being able to convey your ideas effectively will help you stand out during the technical assessment.
✨Tip Number 4
Show your collaborative spirit by preparing to discuss how you've worked as part of a team in the past. Highlighting your ability to work well with others will resonate with their emphasis on teamwork and customer focus.
We think you need these skills to ace Customer Outcome Analyst New Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Outcome Analyst position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences. Use specific examples from your past work to demonstrate your analytical and problem-solving skills relevant to the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you analysed customer journeys or worked in quality assurance. Be sure to include metrics or outcomes that illustrate your impact in those positions.
Prepare for the Interview: Anticipate questions related to customer journey analysis and problem-solving. Prepare examples that showcase your ability to identify root causes and provide actionable insights, as these will be key in the interview process.
How to prepare for a job interview at Capital on Tap
✨Understand the Customer Journey
Before your interview, take some time to research and understand what a customer journey entails. Be prepared to discuss how you would analyse these journeys and identify areas for improvement, as this is a key part of the role.
✨Showcase Your Analytical Skills
Be ready to provide examples from your past experiences where you've successfully analysed data or customer interactions. Highlight any specific tools or methodologies you used to derive insights and improve processes.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical scenarios during the interview. Practice articulating your thought process in identifying root causes and proposing actionable solutions to enhance customer outcomes.
✨Emphasise Team Collaboration
Since the role requires working closely with a team, be sure to share examples of how you've collaborated with others in previous roles. Discuss how you value diverse perspectives and how they contribute to better customer experiences.