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For Companies At a Glance
- Tasks: Craft compelling messages and deploy targeted campaigns using our CRM platform.
- Company: Join Capital on Tap, a mission-driven FinTech helping small businesses thrive.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and a learning budget.
- Why this job: Make a real impact on small businesses while developing in-demand marketing skills.
- Qualifications: Recent graduate or up to 2 years in communications; data-curious and eager to learn.
- Other info: Dynamic hybrid role with opportunities for career progression and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
The Role
We are looking for a talented and tech-savvy Customer Communications Officer (CRM) to join our team. This is a hybrid role that blends creative storytelling with data-driven marketing. You will not only craft compelling messages but also ensure they reach the right customer at the right time through sophisticated targeting.
Working closely with our Growth Associate and Marketing Manager, you\’ll dive deep into our customer data to understand behaviour and identify key segments for targeted campaigns. A major part of your role will be to master our CRM platform, Customer.io, using it to build, test, and deploy communications across email, SMS, and other channels. Alongside this technical ownership, you will be a guardian of our brand\’s tone of voice, ensuring every message is well-written, perfectly proofread, and speaks directly to the needs of small business owners.
Reporting to our Marketing & Communications Senior Manager, you\’ll gain invaluable experience at the intersection of marketing, data, and technology in a fast-paced FinTech environment. This is a brilliant opportunity for a strong communicator who is eager to develop in-demand technical marketing skills and see the direct impact of their work on hundreds of thousands of customers.
What you\’ll be doing
- Build, test, and deploy marketing campaigns and automated workflows using our CRM platform, Customer.io.
- Draft, edit, and proofread a wide range of communications, ensuring a high standard of quality.
- Use customer data to build and refine audience segments for targeted campaigns.
- Act as a guardian of our brand\’s tone of voice across all customer communications.
- Monitor campaign performance and assist in preparing reports on key metrics.
- Support A/B testing of subject lines, copy, and calls-to-action to improve effectiveness.
- Collaborate with Product, Operations, and Credit teams to gather information for customer updates.
- Maintain a content calendar for customer communications to ensure a coordinated approach.
What we are looking for
- A recent graduate or someone with up to 2 years of experience in a communications or growth marketing role
- A data-curious mindset with a keen interest in understanding customer behaviour
- Keenness to get hands dirty from day 1
- Excellent verbal and written communication skills, including copy editing and proofreading
- Experience with any CRM or email marketing platform is a big plus (e.g. Customer.io, Braze, Hubspot), but a proactive willingness to learn is essential.
- High ceiling and fast learner
- Highly organized and able to work with broad range of stakeholders
What you get in return
- The opportunity to deliver high-impact projects that will have immediate and noticeable impact on our business
- A competitive salary and meaningful career progression
- Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week Fully Paid Sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days Holiday (Plus Bank Holidays)
- Annual Learning Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 Free Therapy Sessions Each Year
- Dog Friendly Offices
- Free Drinks and Snacks In Our Offices
Interview Process
- 30m initial interview with Talent Partner
- 45m interview with Marketing & Communications Senior Manager – technical questions and CV walk through
- Take Home Task, followed by 1 hour final stage interview with Marketing & Communications Senior Manager and CCO
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Customer Communications Officer New Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Officer New Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your storytelling skills! As a Customer Communications Officer, you'll need to craft compelling messages. Think about how you can share your experiences in a way that resonates with their target audience—small business owners.
✨Tip Number 3
Don’t shy away from showcasing your data-driven mindset! Be ready to discuss how you've used data in past roles or projects. This will demonstrate your ability to understand customer behaviour and contribute to targeted campaigns.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Capital on Tap. Let’s make it happen!
We think you need these skills to ace Customer Communications Officer New Cardiff
Some tips for your application 🫡
Craft Your Story: When writing your application, think of it as telling your story. Highlight your experiences and skills that align with the role of Customer Communications Officer. Make sure to showcase how your background can help us empower small business owners.
Be Data-Driven: Since this role involves understanding customer behaviour, don’t shy away from mentioning any experience you have with data analysis or CRM platforms. We love a candidate who can blend creativity with data-driven insights!
Proofread Like a Pro: As a guardian of our brand's tone of voice, your written application should be flawless. Take the time to proofread your application to ensure it’s well-written and free of errors. This shows us your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Capital on Tap
✨Know Your CRM Inside Out
Since the role involves mastering Customer.io, make sure you familiarise yourself with its features before the interview. Explore how to build and deploy campaigns, as well as how to segment audiences. This will show your proactive attitude and readiness to hit the ground running.
✨Craft Your Story
Prepare a few examples of how you've used data to drive communication strategies in the past. Whether it's a project from university or a previous job, having a clear narrative will help you demonstrate your skills and fit for the role.
✨Emphasise Your Communication Skills
As a Customer Communications Officer, your writing will be key. Bring samples of your work, whether it’s emails, reports, or marketing materials. Be ready to discuss how you ensure clarity and maintain a brand's tone of voice in your communications.
✨Ask Insightful Questions
Show your interest in the company by preparing thoughtful questions about their customer engagement strategies or how they measure campaign success. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your career goals.