At a Glance
- Tasks: Craft compelling messages and manage targeted marketing campaigns using our CRM platform.
- Company: Join Capital on Tap, a mission-driven FinTech helping small businesses thrive.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and a learning budget.
- Other info: Dynamic, dog-friendly office with excellent career progression opportunities.
- Why this job: Make a real impact on small businesses while developing in-demand marketing skills.
- Qualifications: Recent graduate or up to 2 years in communications; data-curious and eager to learn.
The predicted salary is between 30000 - 42000 £ per year.
We’re Capital on Tap 👋 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all‑in‑one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
The Role
We are looking for a talented and tech‑savvy Customer Communications Officer (CRM) to join our team. This is a hybrid role that blends creative storytelling with data‑driven marketing. You will not only craft compelling messages but also ensure they reach the right customer at the right time through sophisticated targeting.
Working closely with our Growth Associate and Marketing Manager, you’ll dive deep into our customer data to understand behaviour and identify key segments for targeted campaigns. A major part of your role will be to master our CRM platform, Customer.io, using it to build, test, and deploy communications across email, SMS, and other channels. Alongside this technical ownership, you will be a guardian of our brand’s tone of voice, ensuring every message is well‑written, perfectly proofread, and speaks directly to the needs of small business owners.
Reporting to our Marketing & Communications Senior Manager, you’ll gain invaluable experience at the intersection of marketing, data, and technology in a fast‑paced FinTech environment. This is a brilliant opportunity for a strong communicator who is eager to develop in‑demand technical marketing skills and see the direct impact of their work on hundreds of thousands of customers.
What you’ll be doing
- Build, test, and deploy marketing campaigns and automated workflows using our CRM platform, Customer.io.
- Draft, edit, and proofread a wide range of communications, ensuring a high standard of quality.
- Use customer data to build and refine audience segments for targeted campaigns.
- Act as a guardian of our brand’s tone of voice across all customer communications.
- Monitor campaign performance and assist in preparing reports on key metrics.
- Support A/B testing of subject lines, copy, and calls‑to‑action to improve effectiveness.
- Collaborate with Product, Operations, and Credit teams to gather information for customer updates.
- Maintain a content calendar for customer communications to ensure a coordinated approach.
What we are looking for
- A recent graduate or someone with up to 2 years of experience in a communications or growth marketing role
- A data‑curious mindset with a keen interest in understanding customer behaviour
- Keenness to get hands dirty from day 1
- Excellent verbal and written communication skills, including copy editing and proofreading
- Experience with any CRM or email marketing platform is a big plus (e.g. Customer.io, Braze, HubSpot), but a proactive willingness to learn is essential.
- High ceiling and fast learner
- Highly organized and able to work with a broad range of stakeholders
What you get in return
- ✨The opportunity to deliver high‑impact projects that will have immediate and noticeable impact on our business
- 📈A competitive salary and meaningful career progression🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
- 🎁Anniversary Rewards (£250, £500, £750, 4‑week Fully Paid Sabbatical)
- 👛Salary Sacrifice Pension Scheme up to 7% match
- 🏖️28 days Holiday (Plus Bank Holidays)
- 📖Annual Learning Budget
- 👪Enhanced Parental Leave
- 🚲Cycle to Work Scheme
- 🚂Season Ticket Loan
- 💬6 Free Therapy Sessions Each Year
- 🐶Dog Friendly Offices
- 🍫Free Drinks and Snacks In Our Offices
Interview Process
- 30m initial interview with Talent Partner
- 45m interview with Marketing & Communications Senior Manager – technical questions and CV walk‑through
- Take Home Task, followed by 1h final stage interview with Marketing & Communications Senior Manager and CCO
Apply Today
Excited to work here? If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Customer Communications Officer Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and innovative work environment where creativity meets data-driven marketing. As a Customer Communications Officer in Cardiff, you'll enjoy a competitive salary, comprehensive benefits including private healthcare and an annual learning budget, and the chance to make a tangible impact on our mission to support small businesses. Our supportive culture encourages personal growth and collaboration, making it an ideal place for those eager to develop their skills in a fast-paced FinTech setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Officer Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills. As a Customer Communications Officer, you'll need to craft compelling messages. Think about how you can share your experiences in a way that resonates with the role and the company's goals.
✨Tip Number 3
Don’t shy away from showcasing your data-driven mindset! Be ready to discuss how you've used data in past roles or projects. This will demonstrate your ability to understand customer behaviour and contribute to targeted campaigns.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Capital on Tap. Let's make it happen!
We think you need these skills to ace Customer Communications Officer Cardiff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for communications and marketing.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Communications Officer role. Highlight your relevant experience and skills that match the job description. We love seeing how you can connect your background to what we do at Capital on Tap!
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough proofread. We’re looking for someone who can maintain our brand's tone of voice, so make sure your writing is clear, concise, and free of errors. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Capital on Tap
✨Know Your CRM
Familiarise yourself with Customer.io or any similar CRM platform before the interview. Be ready to discuss how you would use it to build and deploy campaigns, as this role heavily relies on technical skills in marketing automation.
✨Showcase Your Storytelling Skills
Prepare examples of how you've crafted compelling messages in the past. Highlight your ability to adapt tone and style to resonate with different audiences, especially small business owners, as this is crucial for the role.
✨Data-Driven Mindset
Demonstrate your understanding of customer behaviour by discussing how you’ve used data to inform marketing strategies. Bring specific examples of how you’ve segmented audiences or improved campaign performance based on insights.
✨Be Ready for Collaboration
Since the role involves working closely with various teams, think of examples where you've successfully collaborated with others. Emphasise your communication skills and how you can gather information effectively from different stakeholders.
