Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist users with IT issues, hardware setups, and software upgrades in a vibrant office.
- Company: Join Capital on Tap, a forward-thinking financial platform for small businesses.
- Benefits: Enjoy private healthcare, generous holiday, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping small businesses thrive through tech support.
- Qualifications: Experience in IT support and knowledge of popular operating systems required.
The predicted salary is between 30000 - 40000 £ per year.
We’re Capital on Tap. Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren’t fit for purpose, and small business owners often couldn’t access what they needed. We set out to fix that. Today we’re a financial platform – not just a credit card company. We offer a best‑in‑class business credit card, SME‑focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
Location: Brighton | 4 days a week in the office
The Role
We are looking to hire a skilled IT support engineer to assist our users with computer hardware and software issues. You will work on‑site in our Brighton office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user‑facing IT‑related issues.
Responsibilities
- Respond to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
- Provide assistance to our customer operations teams in relation to the company’s bespoke applications.
- Contact users to determine the nature of the problem.
- Troubleshoot hardware and software issues.
- Install and maintain hardware and computer peripherals.
- Install and upgrade operating systems and computer software.
- Take responsibility for adhering to ticket SLA’s for yourself and the wider team.
- Troubleshoot networking and connection issues.
- Advise on software or hardware upgrades.
- Provide basic training in computer operation and management.
- Set up office equipment and assist with office and team relocations.
- Set up new equipment and accounts for new joiners to the business.
- Assist with the management and maintenance of user accounts across multiple platforms.
- Take ownership of managing and maintaining the asset register.
- Provide feedback on processes and help improve them using experience.
- Generate documentation for processes.
- Be part of an on‑call rota.
About you
- Proven work experience as a desktop/IT support engineer or support technician.
- Knowledge of popular operating systems, software applications, and remote connection systems: Google Workspace, Slack, Jira, Office 365, Mac OS.
- Beneficial: Experience or exposure to data administration and SQL.
- Experience with OS patching and upgrade management.
- Appreciation of working within IT Security frameworks such as ISO27001, NIST.
- Experience or exposure to computer networking (Cisco, Palo Alto).
- Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Microsoft or IT‑related certifications (ITIL, CompTIA, etc.) preferred.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Benefits
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- Octopus EV Salary Sacrifice Scheme.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
IT Support Engineer in Cupar employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Cupar
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap, their products, and their mission. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves solving hardware and software issues, brush up on common problems and solutions. Maybe even set up a mock scenario with a friend to demonstrate your skills in real-time.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry meetups. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Capital on Tap.
We think you need these skills to ace IT Support Engineer in Cupar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of operating systems and troubleshooting abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our mission at Capital on Tap. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be assisting users directly, it's crucial to demonstrate your excellent written and verbal communication skills. Make sure your application reflects your ability to explain complex tech issues in simple terms. We appreciate clarity and friendliness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Capital on Tap
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of popular operating systems and software applications, especially Google Workspace, Slack, and Jira. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your practical experience.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex problems you've solved in previous roles. Think about times when you had to troubleshoot networking issues or perform system upgrades, and be ready to explain your thought process during those situations.
✨Communicate Clearly and Confidently
Since you'll be assisting users directly, strong communication skills are a must. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your interpersonal skills during the interview. Remember, it's all about making the user feel supported!
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life IT support situations. Think about how you would respond to a user who can't connect to the network or needs help setting up new equipment. This will showcase your readiness for the role.