{\"@context\":\"https:/schema.org/\",\"@type\":\"JobPosting\",\"title\":\"IT Support Engineer

IT Support operates within the IT Services team, working in conjunction with Infrastructure and Security teams to provide first-class end-user support across all IT needs. They also provide system implementation, administration, and support for all internal domain services such as internal networks, Wi-Fi communications, AV setup, and software/hardware administration. We are looking to hire an IT support engineer to assist our users with computer hardware and software issues.

You will be required to work on-site in our London office, assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues. To ensure success as an IT support engineer, you should have some prior commercial knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills.

Responsibilities:

• Respond to user support requests in person, via the service desk platform (Jira), via instant message (Slack), and via video call.
• Provide assistance to our customer operations teams in relation to the company\’s bespoke applications.
• Contact users to find out the nature of the problem.
• Troubleshoot hardware and software issues.
• Install and maintain hardware and computer peripherals.
• Install and upgrade operating systems and computer software.
• Take responsibility for adhering to ticket SLAs for yourself and the wider team.
• Troubleshoot networking and connection issues.
• Advise on software or hardware upgrades.
• Provide basic training in computer operation and management.
• Set up office equipment and assist with office and team relocations.
• Set up new equipment and accounts for new joiners to the business.
• Assist with the management and maintenance of user accounts across multiple platforms.
• Take ownership of managing and maintaining the asset register.
• Provide feedback on processes and help improve these using previous experience.
• Generate documentation for processes.
• Be prepared to be part of an on-call rota covering out-of-hours support.

Requirements:

• Prior commercial work experience as a desktop/IT support engineer or support technician.
• Knowledge of popular operating systems, software applications, and remote connection systems such as Microsoft Windows 10/11, Azure Active Directory, Google Workspace, Slack, Jira, Office 365, Intune, Autopilot, Mac OS.
• Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Nice to Have:

• Experience or exposure to data administration and SQL.
• Experience with OS patching upgrade management.
• Appreciation of working within IT Security frameworks such as ISO27001, NIST.
• Experience or exposure to computer networking (Cisco, Palo Alto).
• Microsoft or IT-related certifications (ITIL, CompTIA, etc.) preferred.

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money.

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Benefits:

• Private Healthcare including dental and opticians services through Vitality.
• Worldwide travel insurance through Vitality.
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
• Salary Sacrifice Pension Scheme up to 7% match.
• 28 days holiday (plus bank holidays).
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave.
• Cycle to Work Scheme.
• Season Ticket Loan.
• 6 free therapy sessions per year.
• Dog Friendly Offices.
• Free drinks and snacks in our offices.

Interview Process:

• First stage: 15-30 minute intro and values call with Talent Partner or Team Manager (Video call).
• Second stage: 45-60 minute CV overview and technical assessment with Team Manager (Video call).
• Final stage: 45-60 minute culture and technical chat with Office Management and IT team member (In person).