Collections Officer - Part Time

Join to apply for the Collections Officer – Part Time role at Capital on Tap 3 days ago Be among the first 25 applicants Join to apply for the Collections Officer – Part Time role at Capital on Tap Get AI-powered advice on this job and more exclusive features. We\’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. We\’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. Check out the development opportunities in the Collections team. This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. Whilst you undergo training, you\’ll be required to be in the office 5 days for your first few weeks. What You\’ll Be Doing As a Collections Officer, you\’ll be providing the best customer service while managing and carrying out the collection of outstanding accounts. You\’ll be getting in touch with customers, discussing payment plans, and keeping accurate records of all interactions and payment statuses. Additionally, you\’ll be working with other departments to resolve billing issues and ensure a smooth and positive experience for our customers Proactively contact customers to discuss outstanding accounts Arrange payment plans to help customers get back on track Provide exceptionally good customer service at all times Keep accurate notes on each customer account Collaborate with other departments to resolve queries Monitor accounts to identify overdue payments Shift Patterns Monday to Friday between 8am-2pm. You\’ll work a mix of 8am-1pm and 9am-2pm, 20hrs a week. We\’re Looking For Call centre experience Collections and complaints desired within an FCA regulated environment Able to communicate extremely well over the phone Able to demonstrate empathy Able to negotiate Able to work independently and as part of a team Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: Salary £14,339 – £18,667pa depending on experience Annual pay review based on performance Private Healthcare including dental and opticians services through Vitality ️ Worldwide travel insurance through Vitality Anniversary Rewards (£130, £265, £400, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match ️ 15 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 3 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices Check out more of our benefits, values and mission here. Other Useful Info First stage: 30 minute intro and values call with Talent Partner (Video call) Final stage: 60 minute experience assessment and team fit interview with two of our Collection Team Leaders (In person) Apply using your up to date CV and please take the time to fill out the application questions as these will form part of our decisioning. Other Info Check out our \’Top Tips\’ for interviewing. ️Keep updated on new job opportunities by following us on Linkedin. Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you\’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.) Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Accounting/Auditing and Finance Referrals increase your chances of interviewing at Capital on Tap by 2x Sign in to set job alerts for “Collections Officer” roles. Collections Officer – Midnight Team Remote Cardiff, Wales, United Kingdom 12 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr