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For Companies At a Glance
- Tasks: Help customers manage financial arrears and set up repayment plans.
- Company: Join Capital on Tap, a fintech helping small businesses thrive globally.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and fun office perks.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: 2+ years in collections, strong communication skills, and ability to handle tough conversations.
- Other info: Dog-friendly office with a vibrant culture and opportunities for personal growth.
The predicted salary is between 22000 - 28000 £ per year.
We’re Capital on Tap, founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week, and 1 week in every 4 is fully remote. During your first 3 months you’ll be required to work 5 days a week in the office whilst you complete your training.
What You’ll Be Doing
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
Shifts You’ll work 37.5hrs a week between 8am-8pm Monday to Friday. The shifts are: 8am-4:30pm, 9am-5:30pm, 11:30am-8pm (one in every 4 weeks and can work fully remote that week).
Requirements
- At least 2 years collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- Salary range £27,000 - £35,000 depending on experience
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process: First stage: 30 minute intro and values call with Talent Partner (Video call). Final stage: 60 minute CV overview with Team Leaders (In person).
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Collections Officer New Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer New Cardiff
✨Tip Number 1
Familiarise yourself with the financial regulations relevant to the role, such as GDPR, FCA, and FDCPA. Understanding these will not only help you in the interview but also demonstrate your commitment to compliance and professionalism.
✨Tip Number 2
Prepare for the interview by practising how to handle difficult customer interactions. Think of examples from your past experience where you successfully resolved conflicts or negotiated repayment plans, as this will showcase your skills effectively.
✨Tip Number 3
Research Capital on Tap’s mission and values thoroughly. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial in their hiring process and can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Capital on Tap if possible. They can provide insights into the company culture and the Collections team, which can be invaluable during your interview preparation.
We think you need these skills to ace Collections Officer New Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant collections experience, particularly within financial services. Use specific examples that demonstrate your strong communication skills and ability to handle challenging customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and professionalism. Explain why you are passionate about helping small businesses and how your skills align with the mission of Capital on Tap.
Highlight Compliance Knowledge: Since the role involves adherence to GDPR, FCA, and FDCPA regulations, mention any relevant training or experience you have in compliance. This will show that you understand the importance of these regulations in the collections process.
Prepare for the Interview: Research common interview questions for collections roles and prepare your answers. Be ready to discuss how you would handle difficult conversations and resolve conflicts effectively, as these are key aspects of the job.
How to prepare for a job interview at Capital on Tap
✨Showcase Your Collections Experience
Make sure to highlight your previous collections experience during the interview. Be prepared to discuss specific situations where you successfully managed challenging customer interactions and how you negotiated repayment plans.
✨Demonstrate Empathy and Communication Skills
As a Collections Officer, strong communication skills are crucial. Practice articulating your thoughts clearly and empathetically. Prepare examples of how you've resolved conflicts effectively while maintaining professionalism.
✨Understand Relevant Regulations
Familiarise yourself with GDPR, FCA, and FDCPA regulations as they pertain to collections. Being knowledgeable about these laws will show that you take compliance seriously and understand the importance of adhering to them in your role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think about how you would handle various customer situations, especially difficult conversations. This will demonstrate your problem-solving skills and ability to deliver fair outcomes.
