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- Tasks: Help customers manage financial arrears and set up fair repayment plans.
- Company: Join a fast-growing fintech on a mission to support small businesses.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and fun office perks.
- Why this job: Make a real impact while working in a dynamic and inclusive environment.
- Qualifications: 1 year of collections experience and strong communication skills required.
- Other info: Enjoy a hybrid work model with opportunities for career growth.
The predicted salary is between 27000 - 35000 £ per year.
Company Overview
We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
Location & Work Arrangement
🏡🏢This is a Hybrid role. The Collections team works from our Cardiff City Centre Office 3 days per week, and 1 week in every 4 is fully remote. During your first 3 months you’ll be required to work 5 days a week in the office while you complete your training.
What You’ll Be Doing
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
Qualifications & Experience
- At least 1 year of collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
Shifts & Hours
You’ll work 37.5 hours a week between 8am‑8pm Monday to Friday. The shifts are:
- 8am‑4:30pm
- 9am‑5:30pm
- 11:30am‑8pm (one week in every 4, fully remote that week)
Diversity & Inclusion
🌈We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Salary range £27,000 – £35,000 depending on experience
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Interview Process
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Final stage: 60 minute CV overview with Team Leaders (In person)
Apply
Excited to work here? Apply now. We aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
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Collections Officer Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. Understanding their commitment to helping small businesses will not only impress them but also help you tailor your responses to show how you can contribute.
✨Tip Number 2
Practice your communication skills! As a Collections Officer, you'll need to handle challenging conversations with empathy. Role-play with a friend or family member to get comfortable negotiating repayment plans and resolving conflicts.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experience where you've successfully managed difficult customer interactions. Be ready to discuss how you created tailored solutions while adhering to regulations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Capital on Tap. Don’t miss out on this opportunity!
We think you need these skills to ace Collections Officer Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Collections Officer role. Highlight your collections experience and any customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join Capital on Tap and how you can contribute to our mission. Be genuine and let your personality shine through – we love to see authenticity!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you understand Capital on Tap's mission and values. Familiarise yourself with their products and how they help small businesses. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Collections Officer, strong communication is key. Prepare examples of how you've successfully handled difficult conversations in the past. Be ready to demonstrate your empathy and professionalism during the interview.
✨Understand Compliance Regulations
Brush up on GDPR, FCA, and FDCPA regulations relevant to the role. Being knowledgeable about these laws will not only impress your interviewers but also show that you take compliance seriously, which is crucial in this position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think through potential scenarios where you might need to negotiate repayment plans or resolve conflicts. Practising your responses will help you feel more confident during the interview.
