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- Tasks: Support vulnerable customers by conducting assessments and managing their cases.
- Company: A growing fintech company in Cardiff with a focus on customer care.
- Benefits: Competitive salary, excellent perks, and a hybrid work model.
- Why this job: Make a real difference in the lives of vulnerable customers while developing your skills.
- Qualifications: Experience with vulnerable clients and strong empathy under pressure.
- Other info: Join a supportive team dedicated to making an impact in the fintech space.
The predicted salary is between 30000 - 42000 £ per year.
A growing fintech company in Cardiff is seeking a Vulnerability Officer to provide essential support for vulnerable customers. This hybrid role involves conducting assessments, managing cases, and ensuring customers receive proper care.
Ideal candidates will have experience in handling vulnerable clients, a strong empathetic approach, and a capacity to work under pressure. A competitive salary and excellent perks are offered.
Vulnerable Customer Support Specialist – FinTech Impact in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Support Specialist – FinTech Impact in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work with vulnerable customers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to vulnerability support. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your empathy skills! During interviews, share specific examples of how you've supported vulnerable clients in the past. This will demonstrate that you’re not just qualified, but also genuinely care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Vulnerable Customer Support Specialist – FinTech Impact in Cardiff
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. Share specific examples of how you've supported vulnerable clients in the past. We want to see that you genuinely care about making a difference!
Tailor Your Experience: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that align with the role of a Vulnerability Officer. We love seeing how your background fits our needs.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, especially in a role that involves supporting customers.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Capital on Tap
✨Understand Vulnerability
Make sure you have a solid grasp of what vulnerability means in the context of customer support. Research common challenges faced by vulnerable customers and think about how you can address these issues empathetically.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've supported vulnerable clients in the past. Highlight your empathetic approach and how it has positively impacted your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Practice responding to hypothetical cases where you need to balance company policy with the needs of vulnerable customers.
✨Know the Company’s Values
Familiarise yourself with the fintech company's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding customer care and support for vulnerable individuals.
