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- Tasks: Provide top-notch support to business owners via phone, email, and live chat.
- Company: Join a leading fintech company dedicated to transforming customer experiences.
- Benefits: Enjoy competitive salary, bonuses, and private healthcare.
- Why this job: Make a real difference for small business owners while working remotely.
- Qualifications: 2+ years in customer service, preferably in financial services.
- Other info: Flexible remote work with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A fintech company in the UK seeks a Customer Support Specialist to provide essential assistance to business owners through phone, email, and live chat. The ideal candidate will have over 2 years of experience in customer service, particularly in financial services. This remote role requires strong communication skills and attention to detail, ensuring customers receive optimal support.
Enjoy a range of benefits including competitive salary, bonuses, and private healthcare. Join us in transforming the experience of small business owners.
Remote FinTech Customer Support Advisor in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote FinTech Customer Support Advisor in Cardiff
✨Tip Number 1
Make sure you know the ins and outs of the fintech industry. Brush up on common customer queries and challenges faced by business owners. This will help us stand out during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves phone, email, and live chat support, we should be ready to demonstrate our ability to convey information clearly and effectively. Role-playing with a friend can really help us nail this.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and what they look for in a candidate. This could give us an edge when it comes to interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our relevant experience in customer service and financial services, making it easier for recruiters to see why we’re a great fit.
We think you need these skills to ace Remote FinTech Customer Support Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial services. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping small business owners and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves assisting customers through various channels, make sure your written application reflects your strong communication skills. We love clear, concise, and engaging writing that shows you can connect with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Capital on Tap
✨Know Your FinTech Stuff
Make sure you brush up on your knowledge of the fintech industry. Understand the common challenges faced by small business owners and how financial services can help them. This will show that you're not just a customer support whiz, but also someone who understands the bigger picture.
✨Showcase Your Communication Skills
Since this role involves assisting customers through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Highlight Relevant Experience
With over 2 years of experience in customer service, be ready to share specific examples of how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
