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For Companies At a Glance
- Tasks: Support small business owners via phone, email, and live chat, resolving queries with care.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a learning budget.
- Why this job: Make a real difference for small businesses while working remotely.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills.
- Other info: Dynamic team culture focused on feedback and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
UK-based remote role — you must be located in the UK with the right to work.
Customer Service Team
We are not just another call centre — we are the team small business owners rely on every day. You will have the space to think, solve problems creatively, make confident decisions, and see the impact of your work quickly. As the friendly voice of Capital on Tap, you will help make life easier for our customers by keeping things simple, clear, and stress-free while they focus on building their businesses.
What You’ll Be Doing
- Support customers across phone, email, and live chat.
- Take full ownership of queries from first contact through to resolution.
- Handle complex and sensitive account queries with confidence and care.
- Apply financial services policies and processes accurately while managing high volumes with professionalism.
- Identify customers who may need extra support and ensure they receive it.
- Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.
Our Values & Culture
- Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
We’re Looking For
- 2+ years’ customer service experience in a financial services or contact centre environment.
- Confident handling multi-channel customer contacts (phone, email, live chat).
- Strong communication skills, sound judgement, and high attention to detail.
- Comfortable working within regulated environments and quality standards.
- Calm, solutions-focused, and professional when managing sensitive or difficult cases.
- Self-motivated and able to work independently in a remote setting.
Remote Working Requirements
- A quiet, secure home working space with reliable high-speed internet.
- Comfortable working structured shifts from home while staying organised, focused, and engaged.
- Strong self-management skills and confidence using multiple systems at once.
We will provide all the equipment you need to succeed.
Shifts
We operate extended support hours and offer structured rotating shift patterns. Shift reliability is essential in a remote environment. Nights Team - Working Monday–Sunday (2 weekends in every 4), covering between 6pm–6am or 8pm–8am. 4-week rolling shift pattern:
- Week 1: 4 on, 3 off
- Week 2: 3 on, 1 off, 3 on
- Week 3: 3 off, 4 on
- Week 4: 7 days off
Interview Process
- Stage 1: 15-minute telephone interview with Talent Partner
- Final Stage: 45-minute video interview with 2 of our Customer Service Team Leaders
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Other Info
- Check out our 'Top Tips' for interviewing.
- Keep updated on new job opportunities by following us on LinkedIn.
- Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Remote Customer Service Advisor - Nights in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor - Nights in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. This will help you connect your experience with what they stand for, showing you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, especially those tricky ones that require a calm and professional approach.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past roles where you made a difference for customers. This will demonstrate your problem-solving skills and show that you can take ownership of queries, just like they want.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Remote Customer Service Advisor - Nights in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service experience, especially in financial services, and show us how you embody our values like being a buddy and owning your tasks.
Showcase Your Communication Skills: Since you'll be the friendly voice of Capital on Tap, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you'd interact with our customers.
Be Authentic: We value authenticity, so don’t hesitate to let your personality shine through in your application. Share your passion for helping small businesses and how you can contribute to making their lives easier.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly, usually within 3 working days!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, take some time to research Capital on Tap. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you've successfully handled customer queries, especially in a financial services context. Highlight your ability to manage sensitive situations with professionalism and care, as this is crucial for the role.
✨Practice Multi-Channel Communication
Since you'll be supporting customers via phone, email, and live chat, practice articulating your thoughts clearly across these channels. You might even want to do mock interviews or role-plays to get comfortable with different communication styles.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to think on your feet to resolve issues. Be ready to discuss how you approach problem-solving, especially in a remote setting. This will show that you can handle the fast-paced environment at Capital on Tap.