At a Glance
- Tasks: Support live performance and optimize resources using telephony platforms and Excel.
- Company: Capital on Tap is a dynamic financial services provider based in Cardiff.
- Benefits: The role offers a hybrid working model after an initial 5 days on-site.
- Other info: Position located in Cardiff, transitioning to a hybrid work model.
- Why this job: Join a growing team focused on operational efficiency in resource planning.
- Qualifications: Experience with telephony platforms and real-time management of contact volumes required.
The predicted salary is between 50000 - 60000 £ per year.
Capital on Tap is seeking a member for their Resource Planning Team in Cardiff. This hybrid role requires experience with telephony platforms, real-time management of contact volumes, and proficient use of Excel for performance reporting.
You will support live performance, optimize resources, and generate schedules ensuring operational efficiency. The position begins with 5 days on-site initially, transitioning to a hybrid model.
Real-Time Workforce Management Analyst in Cardiff employer: Capital on Tap
Capital on Tap, located in Cardiff, offers a hybrid work model and values operational efficiency. Join a Resource Planning Team dedicated to optimising workforce management in a fast-paced environment.
We think you need these skills to ace Real-Time Workforce Management Analyst in Cardiff
Telephony Platforms
Real-Time Management
Contact Volume Management
Excel Proficiency
Performance Reporting
Resource Optimisation
Schedule Generation
