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- Tasks: Enhance operational efficiency by reporting metrics and scheduling tasks in a contact centre.
- Company: Dynamic fintech company in Cardiff focused on helping small businesses thrive.
- Benefits: Private healthcare, anniversary rewards, enhanced parental leave, and a dog-friendly office.
- Why this job: Join a passionate team and make a real difference in operational performance.
- Qualifications: Experience with telephony platforms, workforce management tools, and strong data analysis skills.
- Other info: Exciting opportunities for growth in a supportive and innovative environment.
The predicted salary is between 30000 - 42000 £ per year.
A fintech company based in Cardiff is seeking a Resource Planner to enhance operational efficiency within its contact centre.
Responsibilities include:
- Reporting on performance metrics
- Scheduling tasks
- Ensuring targets are met
The ideal candidate has experience with telephony platforms, workforce management tools, and excels in data analysis.
Benefits include:
- Private healthcare
- An anniversary reward scheme
- Enhanced parental leave
- A dog-friendly office environment
Join a dynamic team dedicated to helping small businesses thrive.
Real-Time Analyst – WFM & Live Performance in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Analyst – WFM & Live Performance in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Plus, it’ll help us ask insightful questions!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help us articulate our experience with telephony platforms and workforce management tools confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Real-Time Analyst – WFM & Live Performance in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony platforms and workforce management tools. We want to see how your skills align with the role of a Real-Time Analyst, so don’t hold back on showcasing your data analysis prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing operational efficiency in a contact centre. Let us know how you can contribute to our dynamic team and help small businesses thrive.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past work that relate to performance metrics and scheduling tasks. We love seeing real-life applications of your skills, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, you’ll get to see all the benefits we offer!
How to prepare for a job interview at Capital on Tap
✨Know Your Metrics
Familiarise yourself with key performance metrics relevant to the role. Be ready to discuss how you've used data analysis in previous positions to improve operational efficiency. This shows you understand the importance of performance reporting.
✨Showcase Your Tech Savvy
Since the job involves telephony platforms and workforce management tools, brush up on your knowledge of these systems. If you've worked with specific tools before, mention them and explain how they helped you manage resources effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle real-time challenges in a contact centre environment. Think of examples from your past experiences where you successfully managed scheduling conflicts or met tight deadlines.
✨Emphasise Team Collaboration
This role is part of a dynamic team, so highlight your ability to work well with others. Share examples of how you've collaborated with colleagues to achieve common goals, especially in high-pressure situations.
