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For Companies At a Glance
- Tasks: Conduct audits on transaction disputes and ensure compliance with regulations.
- Company: Join Capital on Tap, a fintech helping small businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a dog-friendly office.
- Why this job: Make a real impact by ensuring excellent customer experiences.
- Qualifications: Experience in disputes and strong analytical skills required.
- Other info: Dynamic work environment with fun perks and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Quality Assurance/Customer Operations
Our QA team is responsible for assessing the quality of the work that’s happening across Customer Operations. You’ll look at deep-dive technical audits of complex investigative cases and operational tasks. You’ll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!
What You’ll Be Doing
- Conducting technical audits of end-to-end Transaction Dispute cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
- Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
- Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
- Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
- Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.
We want someone who’s passionate about doing right by customers and helping others be their best.
You will be:
- Experienced Investigator: You bring a solid background in Disputes & Transaction Claims.
- Regulatory Mindset: You understand that a "great outcome" is an investigation that is technically accurate, fully documented, and compliant with FCA expectations and Consumer Duty.
- Confident Communicator: You are skilled at delivering constructive, evidence‑based feedback.
- Analytical & Detail‑Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep‑dive investigative work to QA responsibilities.
- Objective: You possess the "investigative curiosity" needed to spot what isn’t there.
Stage 1: 30 minute intro and values call with a Talent Partner
Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
Stage 3: 30 minute interview with the Head of Customer Insights
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure.
Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.
QA Analyst - Fraud/Disputes New Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Analyst - Fraud/Disputes New Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in Disputes & Transaction Claims clearly, and be ready to discuss how you can contribute to maintaining high-quality standards.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers! Ask about their approach to quality assurance and how they handle emerging risks. This shows you're proactive and engaged, plus it helps you assess if the company is the right fit for you.
✨Tip Number 4
After your interviews, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and keep you top of mind!
We think you need these skills to ace QA Analyst - Fraud/Disputes New Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QA Analyst role. Highlight your experience with Disputes & Transaction Claims, and don’t forget to mention any relevant technical skills you have. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how you can contribute to our team. Be sure to mention specific examples from your past that demonstrate your analytical skills.
Showcase Your Communication Skills: As a QA Analyst, clear communication is key. In your application, make sure to showcase your ability to deliver constructive feedback and explain complex concepts. We love candidates who can communicate effectively with both analysts and stakeholders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Capital on Tap!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of Disputes & Transaction Claims, especially the technical aspects like Card Scheme rules. Being able to discuss these confidently will show that you're not just familiar with the basics but have a deep understanding of the subject.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully conducted audits or investigations. Highlight how you identified risks or procedural gaps and what impact your findings had on improving processes. This will demonstrate your analytical mindset and attention to detail.
✨Communicate Clearly
Practice explaining complex regulatory requirements in simple terms. You might be asked to provide feedback or explain your audit process, so being a confident communicator will help you stand out. Think about how you can make your points clear and engaging.
✨Embrace the Company Culture
Familiarise yourself with Capital on Tap's values and mission. During the interview, express how your personal values align with theirs, especially around customer service and teamwork. Showing that you fit into their culture can be a big plus!