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For Companies At a Glance
- Tasks: Conduct audits on transaction disputes and ensure compliance with regulations.
- Company: Join a fast-growing fintech helping over 200,000 businesses worldwide.
- Benefits: Enjoy private healthcare, generous holiday, and a supportive work environment.
- Why this job: Make a real impact by ensuring fair outcomes for customers in financial disputes.
- Qualifications: Experience in disputes and strong analytical skills are essential.
- Other info: Dynamic team culture focused on feedback and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Quality Assurance/Customer Operations
Our QA team is responsible for assessing the quality of the work that's happening across Customer Operations. You'll look at deep-dive technical audits of complex investigative cases and operational tasks. You'll also deliver feedback to people across the business and give them development points to help ensure our customer experience remains fantastic!
What You'll Be Doing
- Conducting technical audits of end-to-end Transaction Dispute cases, alongside customer interactions to ensure full compliance with regulatory standards and internal risk appetite.
- Monitoring and assessing adherence to Service Level Agreements (SLAs) to ensure timely risk mitigation without compromising the depth or accuracy of investigations.
- Proactively identifying emerging risks, procedural gaps, or "near-misses" within case handlings and escalating significant findings to senior stakeholders.
- Developing comprehensive Monthly Management Information (MI) reports that translate audit data into actionable business insights.
- Identifying systemic trends and root causes across the department to provide strategic feedback that shapes training, policy updates, and operational processes.
Our Values & Culture
- Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
We're Looking For
- Experienced Investigator: You bring a solid background in Disputes & Transaction Claims.
- Regulatory Mindset: You understand that a "great outcome" is an investigation that is technically accurate, fully documented, and compliant with FCA expectations and Consumer Duty.
- Confident Communicator: You are skilled at delivering constructive, evidence-based feedback. You can explain complex regulatory requirements to analysts and stakeholders in a way that drives performance and technical growth.
- Analytical & Detail-Oriented: You are familiar with Quality Assurance frameworks or able to transition naturally from deep-dive investigative work to QA responsibilities. You don't just "check" a task; you audit the decision-making process behind it.
- Objective: You possess the "investigative curiosity" needed to spot what isn’t there. You can remain objective when reviewing high-pressure tasks and SLAs, ensuring quality is never sacrificed for speed.
Interview Process
- Stage 1: 30 minute intro and values call with a Talent Partner
- Stage 2: 45 minute interview with a QA Team Lead and Outcome Testing Manager
- Stage 3: 30 minute interview with the Head of Customer Insights
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Other Info
Check out our 'Top Tips' for interviewing. Keep updated on new job opportunities by following us on Linkedin. Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
QA Analyst - Disputes in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Analyst - Disputes in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for the interview by going through common QA scenarios and questions related to Disputes & Transaction Claims. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to showcase your analytical skills! Be ready to discuss specific examples of how you've identified risks or improved processes in previous roles. This will demonstrate your value as a QA Analyst.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and really keen on the role.
We think you need these skills to ace QA Analyst - Disputes in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Disputes & Transaction Claims. We want to see how your skills align with our mission to help small business owners!
Showcase Your Analytical Skills: Since we’re looking for someone detail-oriented, don’t forget to mention specific examples of your analytical work. Share how you’ve tackled complex cases or audits in the past – it’ll really make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know Your Disputes Inside Out
Make sure you brush up on your knowledge of Disputes & Transaction Claims, especially around Card Scheme rules like Visa and Mastercard. Being able to discuss specific cases or examples will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing how you've identified risks or procedural gaps in past roles. Use real-life examples to illustrate your ability to audit processes and ensure compliance with regulatory standards.
✨Communicate Clearly and Confidently
Practice explaining complex regulatory requirements in simple terms. This will be crucial when delivering feedback to team members or stakeholders. Clear communication can set you apart, so think about how you can convey your points effectively.
✨Embrace Feedback and Continuous Improvement
Capital on Tap values feedback, so be ready to discuss how you’ve used constructive criticism to improve your work. Share examples of how you’ve implemented changes based on feedback, showing that you’re committed to personal and team growth.