At a Glance
- Tasks: Lead and develop high-performing onboarding teams while ensuring compliance with regulations.
- Company: Join Capital on Tap, a leading financial platform for small businesses.
- Benefits: Enjoy private healthcare, generous holiday, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment and drive operational improvements.
- Qualifications: Extensive experience in financial services and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
Capital on Tap is a financial platform offering a best‑in‑class business credit card, a spend management platform, and a savings product, among other tools for small businesses. We have 1,000+ employees and serve over 200,000 customers.
What you’ll be doing:
- Lead and develop our high‑performing onboarding teams.
- Ensure adherence to UK and US regulatory obligations.
- Identify and mitigate operational risk.
- Define and track KPIs and KRIs to measure performance and spot improvement opportunities.
- Manage day‑to‑day onboarding operations: capacity planning, scheduling, training, competency management, SLA management and coaching.
- Improve operations by using technology to streamline processes and enhance customer experience.
- Manage the onboarding team in a fast‑paced environment, adapting to change and collaborating across teams.
- Serve as the escalation point for complex cases, staying current with regulations, industry best practices and risk trends.
- Support senior management in developing, implementing and communicating operational improvement and change initiatives.
Qualifications:
- Extensive experience in financial services, specialising in onboarding due diligence for business customers with complex ownership structures.
- Strong leadership skills with a history of motivating high‑performing teams in dynamic environments.
- Deep knowledge of regulatory and legal requirements, risk assessment and control design and testing.
- Analytical thinker capable of interpreting complex data and driving evidence‑based decisions.
- Pragmatic, solution‑driven, and adaptive.
Diversity & Inclusion:
We welcome and encourage applications from anyone who shares our commitment to inclusivity and equal opportunities. Everyone is invited to contribute authentic voices.
Benefits:
- Private healthcare, dental and opticians through Vitality
- Worldwide travel insurance through Vitality
- Anniversary rewards (£250 – £750, 4‑week fully paid sabbatical)
- Salary sacrifice pension scheme up to 7 % match
- Octopus EV salary sacrifice scheme
- 28 days holiday plus bank holidays
- Annual learning and wellbeing budget
- Enhanced parental leave
- Cycle to work scheme
- Season ticket loan
- Six free therapy sessions per year
- Dog friendly office
- Free drinks and snacks in the office
Equal Opportunity Statement:
Capital on Tap is an equal opportunity employer. We consider and encourage applications from people of all backgrounds, regardless of race, gender, sexual orientation, religion, ethnicity, disability or national origin. We do not discriminate on any protected characteristic.
Onboarding Senior Manager New Cardiff employer: Capital on Tap
Capital on Tap is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee well-being. With a strong focus on professional growth, employees benefit from extensive training opportunities, a generous annual learning budget, and unique perks such as a fully paid sabbatical and enhanced parental leave. Located in Cardiff, the company fosters a dynamic environment where innovation thrives, making it an ideal place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Senior Manager New Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital on Tap through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the onboarding process. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Capital on Tap is all about inclusivity and high performance, so think of examples from your past that showcase your leadership skills and adaptability in dynamic environments.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in previous roles. Capital on Tap values evidence-based decision-making, so come armed with specific examples that highlight your ability to interpret complex data.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Capital on Tap.
We think you need these skills to ace Onboarding Senior Manager New Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onboarding Senior Manager role. Highlight your experience in financial services and onboarding due diligence, showcasing how you've led high-performing teams in dynamic environments.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved operations and managed onboarding processes, and don’t forget to mention your understanding of regulatory obligations!
Showcase Your Leadership Skills:We want to see your leadership style! Include examples of how you've motivated teams and adapted to change. This will help us understand how you can lead our onboarding teams effectively.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Capital on Tap
✨Know Your Onboarding Inside Out
Make sure you understand the onboarding process in financial services, especially for business customers. Familiarise yourself with UK and US regulatory obligations, as well as common challenges faced in this area. This will help you demonstrate your expertise and show that you're ready to lead a high-performing team.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in dynamic environments. Think about specific situations where you’ve improved performance or adapted to change. This will highlight your strong leadership skills and your ability to manage day-to-day operations effectively.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used KPIs and KRIs to measure performance in previous roles. Showing that you can interpret complex data and make evidence-based decisions will set you apart from other candidates.
✨Emphasise Adaptability and Collaboration
In a fast-paced environment, adaptability is key. Prepare to talk about times when you’ve successfully collaborated across teams to solve complex cases or implement operational improvements. This will demonstrate your pragmatic approach and solution-driven mindset.
