At a Glance
- Tasks: Lead and develop high-performing onboarding teams while ensuring compliance with regulations.
- Company: Join Capital on Tap, a fast-growing fintech revolutionising small business finance.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment with perks.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic team focused on innovation and customer experience.
- Qualifications: Experience in financial services and proven leadership skills in fast-paced environments.
The predicted salary is between 60000 - 75000 € per year.
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
Our Financial Crime team is growing quickly along with the company. They work on the front line to protect the company against financial crime such as money laundering and terrorist financing. From screening, onboarding, transaction monitoring through to CDD and EDD, they make decisions that really matter on a daily basis.
What You’ll Be Doing
- Lead and develop our high-performing onboarding teams.
- Ensure our team’s adherence to our UK and US regulatory obligations.
- Identify and mitigate operational risk.
- Define and track KPIs and KRIs to measure performance and identify improvement opportunities.
- Manage the day to day onboarding operations including capacity planning, scheduling, training and competency management, SLA management and coaching and developing the teams.
- Improve operations by using technology to streamline processes and enhance customer experience.
- Manage the onboarding team in a fast-paced environment, adapting to change and collaborating across teams.
- Serve as the escalation point for complex cases while staying up to date with regulations, industry best practices, and risk trends.
- Support senior management in developing, implementing and communicating operational improvement and change.
Our Values & Culture
- Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
We’re Looking For
- An experienced financial services leader specialising in onboarding due diligence, with a focus on business customers and complex ownership structures.
- An adaptable and pragmatic leader with a hands-on, solutions-driven approach to problem solving.
- A proven track record of leading and motivating high-performing teams in fast-paced, dynamic environments.
- A subject matter expert with deep knowledge of regulatory and legal requirements, and extensive experience in risk assessment and control design and testing.
- An analytical thinker skilled in interpreting complex data and driving evidence-based decision-making.
Interview Process
- Stage 1: 30 minute chat with a Talent Partner
- Stage 2: 60 minute interview with our Head of Financial Crime
- Stage 3: 60 minute interview with our Customer Operations Director
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Onboarding Senior Manager in Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Cardiff that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including private healthcare, generous holiday allowances, and a supportive environment that encourages feedback and development. Join us to be part of a dynamic team that values your contributions and provides the tools you need to thrive in the fast-paced fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Senior Manager in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Onboarding Senior Manager. Be ready to discuss specific examples of how you've led teams and tackled challenges in fast-paced environments.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onboarding Senior Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Onboarding Senior Manager role. Highlight your experience in financial services and onboarding, and show us how you align with our values and culture.
Showcase Your Leadership Skills:We want to see your proven track record of leading high-performing teams. Share specific examples of how you've motivated and developed your team in fast-paced environments, as this is key for us.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate directness and clarity, so make sure your points come across effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of financial regulations and onboarding processes. Capital on Tap is looking for someone who understands the ins and outs of compliance, so be ready to discuss your experience with UK and US regulatory obligations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams in fast-paced environments. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your hands-on, solutions-driven approach.
✨Be Data Savvy
Since the role involves interpreting complex data, come prepared to discuss how you've used data to drive decision-making in previous roles. Highlight any KPIs or KRIs you've tracked and how they influenced operational improvements.
✨Embrace Change
Capital on Tap values adaptability, so be ready to talk about times when you've successfully navigated change. Share how you’ve collaborated across teams to implement new ideas or processes, showcasing your ability to thrive in a dynamic environment.
