At a Glance
- Tasks: Provide top-notch customer support via phone, email, and live chat.
- Company: Exciting fintech company in Cardiff with a vibrant team culture.
- Benefits: Private healthcare, enhanced leave, and a fun office vibe.
- Other info: Enjoy a hybrid work model for flexibility and work-life balance.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude required.
The predicted salary is between 12 - 15 £ per hour.
A fintech company based in Cardiff is looking for enthusiastic team members for its Customer Service team. The role involves providing professional support via phone, email, and live chat while resolving issues efficiently. Candidates should have strong communication skills and a proactive attitude. The position offers a hybrid work model, combining office and home working. Employees enjoy great perks like private healthcare, enhanced leave, and a fun office environment.
Hybrid Part-Time Customer Service Advisor (Cardiff, 20h) employer: Capital on Tap
Join a dynamic fintech company in Cardiff that values its employees and fosters a supportive work culture. With a hybrid work model, you can enjoy the flexibility of working from home while benefiting from perks like private healthcare and enhanced leave. This role not only offers a chance to develop your customer service skills but also provides opportunities for personal growth in a fun and engaging office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Part-Time Customer Service Advisor (Cardiff, 20h)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. This will help us see your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive! If you have questions about the role or the company, don’t hesitate to reach out. It shows initiative and helps us understand your interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Part-Time Customer Service Advisor (Cardiff, 20h)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love candidates who are excited about helping others and can convey that energy in their words.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a Customer Service Advisor, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Remember, we’re looking for strong communication skills right from the start!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your enthusiasm and skills right away!
How to prepare for a job interview at Capital on Tap
✨Know the Company
Before your interview, take some time to research the fintech company. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved issues or helped customers, showcasing your proactive attitude.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers for questions like how you would handle an irate customer or a technical issue. This will demonstrate your problem-solving skills and readiness for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and eager to learn more about the role and the company culture.
