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- Tasks: Lead dispute resolution and train teams to deliver exceptional customer service.
- Company: Dynamic financial services company based in Cardiff.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while enhancing your leadership skills.
- Qualifications: Strong analytical and communication skills with a background in financial services.
- Other info: Collaborative environment focused on operational excellence and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company is looking for a Subject Matter Expert in Disputes / Chargeback located in Cardiff. This hybrid role requires handling disputes to ensure exceptional customer service and leading training initiatives for teams on dispute resolution.
The position demands collaboration with cross-functional teams to enhance processes and drive operational excellence, requiring strong analytical and communication skills. Applicants with a financial services background will find this opportunity rewarding.
Hybrid Disputes & Chargeback Excellence Lead in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Disputes & Chargeback Excellence Lead in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work with disputes and chargebacks. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for those interviews by brushing up on your analytical skills and communication techniques. We recommend practising common questions related to dispute resolution and thinking of examples from your past experiences that showcase your expertise.
✨Tip Number 3
Showcase your leadership skills! If you've led training initiatives before, be ready to discuss how you’ve improved team performance in handling disputes. This will highlight your fit for the role and demonstrate your commitment to operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Disputes & Chargeback Excellence Lead in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in disputes and chargebacks. We want to see how your skills align with the role, so don’t be shy about showcasing your financial services background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Disputes & Chargeback Excellence Lead role. Share specific examples of how you've handled disputes and led training initiatives.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, make sure to include any relevant experiences where you’ve used data to drive decisions or improve processes. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Capital on Tap
✨Know Your Disputes Inside Out
Make sure you brush up on the latest trends and regulations in disputes and chargebacks. Being able to discuss specific cases or examples from your experience will show that you’re not just knowledgeable but also passionate about the field.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've used data to resolve disputes in the past. Think of specific metrics or outcomes that highlight your success in improving processes or customer satisfaction.
✨Communication is Key
Since this role involves collaboration with cross-functional teams, practice articulating your thoughts clearly and concisely. Be ready to share examples of how you've effectively communicated complex information to different stakeholders.
✨Emphasise Training Experience
If you have experience leading training initiatives, be sure to highlight this during your interview. Discuss how you’ve developed training materials or conducted sessions that improved team performance in dispute resolution.
