Capital on Tap, based in Cardiff, seeks a Collections Team Leader to guide a team of up to 8 agents in delivering fair outcomes and excellent service. You will coach, monitor performance, and collaborate with stakeholders to remove barriers and uphold best practices.
You will focus on vulnerable customers, ensure regulatory compliance, and drive high-quality, first-contact resolutions across channels. The role blends leadership with hands-on coaching in a hybrid office setup.
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Hybrid Collections Team Lead — Coach, Compliance & Impact in Cardiff employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
