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- Tasks: Lead investigations into fraud cases and propose improvements to protect customers.
- Company: Join Capital on Tap, a fintech helping small businesses thrive.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and fun office perks.
- Why this job: Make a real impact in fraud prevention while developing your skills.
- Qualifications: 1+ years in fraud roles, strong analytical and problem-solving skills.
- Other info: Dynamic work environment with opportunities for growth and mentorship.
The predicted salary is between 30000 - 34000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
The Fraud team works to help keep our customers safe. You won’t just be working through alerts, but owning end-to-end investigations of complex cases and sophisticated fraud rings. Your knowledge will influence how we build our defenses and you’ll mentor more junior members of the team.
What You’ll Be Doing:
- Complex Investigations: Lead deep-dive investigations into high-value cases and emerging, sophisticated fraud MOs.
- Strategic Input: Propose specific rule changes or process improvements needed to stop fraud & scams.
- Data Interrogation: Use Excel and SQL to analyse fraud data, identifying vulnerabilities in our current controls.
- Technical Ownership: Handle the most difficult 'end-to-end' cases, including high-stakes customer escalations and external reporting.
- Collaboration & Mentorship: Act as a point of escalation for Junior Investigators, sharing your knowledge and helping calibrate the team’s decision-making.
- Risk Balancing: Use expert judgment to minimise friction for legitimate customers while maintaining a hard line against bad actors.
- Just Pilot: We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
Owners and Dates: If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
Proven Track Record: At least 1+ years of experience in a dedicated Fraud role.
Analytical Depth: Ability to connect the dots between seemingly unrelated alerts to uncover larger fraud patterns.
Problem Solver: A proactive mindset, you see a gap in a process and you're already thinking of the solution.
Technical Proficiency: Comfortable using Excel to manipulate data; SQL skills are highly preferred to help drive data-led decisions.
Independence: Able to manage a complex caseload with minimal supervision, making high-stakes decisions confidently.
Stage 1: 30 minute intro and values call with a Talent Partner.
Stage 2: 60 minute technical assessment with a manager in the Fraud team (in person or virtual).
Diversity & Inclusion: We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks: We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Salary: £30,000-34,000 (depending on experience)
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Fraud Investigator Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Capital on Tap. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interviews by diving deep into fraud trends and case studies. Show us you’re not just a candidate but a passionate investigator ready to tackle complex cases head-on.
✨Tip Number 3
Don’t forget to showcase your analytical skills! Bring examples of how you've used data to solve problems in past roles. We love seeing candidates who can connect the dots and propose solutions.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, we aim to get back to you within 3 working days, so you won’t be left hanging!
We think you need these skills to ace Fraud Investigator Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Investigator role. Highlight relevant experience and skills that match the job description, like your analytical depth and problem-solving abilities. We want to see how you connect the dots!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud investigation and how your previous experiences have prepared you for this role. Show us your proactive mindset and enthusiasm for making a difference.
Show Off Your Technical Skills: Since technical proficiency is key, don’t forget to mention your Excel and SQL skills in your application. If you’ve used these tools to analyse data or solve problems, share those examples with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. So, what are you waiting for? Hit that apply button!
How to prepare for a job interview at Capital on Tap
✨Know Your Fraud Fundamentals
Before the interview, brush up on your knowledge of fraud detection and prevention techniques. Be ready to discuss specific cases you've handled and how you approached them. This will show that you understand the complexities of the role and can contribute from day one.
✨Show Off Your Data Skills
Since the job involves data interrogation using Excel and SQL, make sure you can talk confidently about your experience with these tools. Prepare examples of how you've used data analysis to identify fraud patterns or improve processes in previous roles.
✨Demonstrate Problem-Solving Prowess
Capital on Tap values proactive problem solvers. Think of instances where you've identified a gap in a process and successfully implemented a solution. Be ready to share these stories during your interview to highlight your analytical depth and initiative.
✨Emphasise Team Collaboration
As a potential mentor for junior investigators, it's important to showcase your teamwork skills. Prepare to discuss how you've collaborated with others in past roles, especially in high-pressure situations. This will demonstrate your ability to support and elevate your team.