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For Companies At a Glance
- Tasks: Lead QA testing and ensure compliance with FCA standards while mentoring your team.
- Company: Join Capital on Tap, a fintech helping small businesses thrive globally.
- Benefits: Enjoy private healthcare, generous holiday, and a fun office culture.
- Why this job: Make a real impact in a fast-growing company with innovative solutions.
- Qualifications: Experience in QA or Customer Insights and strong leadership skills required.
- Other info: Hybrid work model with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re Capital on Tap. We provide an all-in-one business credit card & spend management platform that helps small business owners save time and money. We proudly serve over 200,000 businesses across the world with a goal to help 1 million small businesses by 2030. Cardiff-based with a hybrid work model (3 days per week in the office).
What You'll Be Doing
- Lead QA and Outcome testing – designing and overseeing robust test programs that evaluate quality, compliance and accuracy.
- Ensure all Assurance activities align with FCA standards, particularly around Consumer Duty and operational resilience.
- Provide raw data and technical findings that allow the team to conduct deep-dive Root Cause Analysis.
- Manage, mentor and develop people in the team, with a focus on attention to detail and technical excellence.
- Translate technical assurance findings into clear risk assessments for senior management.
- Continuously refine the assurance framework to adapt to new product launches, feature updates, and evolving regulatory landscapes.
Our Values & Culture
- Just Pilot: We never settle for “good enough.” We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Speed and simplicity give us a competitive advantage.
- Be a Buddy: We help the team from day one and do the right thing even when it’s hard.
- Owners and Dates: If you own a task and agree to a date, it gets done.
- Feedback: We regularly provide direct and constructive feedback to help employees flourish.
We're Looking For
- Experience in Insights or Assurance: Proven experience in a Customer Insights, Root Cause Analysis, or Quality Assurance / Outcome Testing management role.
- Leadership Skills: Experience supporting or mentoring Team Leads, with the ability to guide teams through complex problem-solving methodologies.
- Regulatory Fluency: A deep understanding of the FCA Handbook and the ability to apply regulatory requirements to practical business processes.
- AI & Automation Literacy: Interest in evolving assurance frameworks for AI-powered testing, ensuring they remain compliant and unbiased, while maintaining efficiency, scalability and flexibility.
Even if you don’t have all of the necessary skills, we still encourage you to apply.
Interview Process
- Stage 1: 30 minute call with a Talent Partner
- Stage 2: 60 minute interview with Head of Customer Insights (virtual or in person)
- Stage 3: 60 minute interview with other senior stakeholders – how you would work with them (virtual or in person)
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We maintain a fun office culture and offer a range of benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
Other Useful Info
Check out our “Top Tips” for interviewing. Keep updated on new job opportunities by following us on LinkedIn. Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech, click apply and we will aim to respond within 3 working days (during busy periods this could take up to 5 working days).
First Line Assurance Manager in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Assurance Manager in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's values, culture, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to QA, compliance, and leadership. We can even role-play with a friend or use online resources to get comfortable with articulating your experience.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers! Asking insightful questions about their assurance framework or how they handle regulatory changes shows that you’re proactive and engaged. Plus, it helps you figure out if this is the right fit for you.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace First Line Assurance Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Insights and Quality Assurance. We want to see how your skills align with our values and the specific requirements of the First Line Assurance Manager role.
Showcase Your Leadership Skills: Don’t forget to mention any experience you have in mentoring or leading teams. We’re looking for someone who can guide others through complex problem-solving, so share examples that demonstrate your leadership style and success.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your technical expertise and how it relates to FCA standards. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capital on Tap
✨Know Your QA Stuff
Make sure you brush up on your Quality Assurance and Outcome Testing knowledge. Be ready to discuss specific methodologies you've used in the past, especially those that align with FCA standards. This will show that you understand the importance of compliance and can lead robust testing programmes.
✨Show Off Your Leadership Skills
Prepare examples of how you've mentored or supported team leads in previous roles. Capital on Tap values leadership, so be ready to share how you've guided teams through complex problem-solving. Highlight any successes that demonstrate your ability to develop others while maintaining attention to detail.
✨Understand the Regulatory Landscape
Familiarise yourself with the FCA Handbook and be prepared to discuss how you've applied regulatory requirements in practical business processes. This is crucial for the role, so having concrete examples will help you stand out as a candidate who can navigate the complexities of compliance.
✨Embrace AI & Automation
Since the role involves evolving assurance frameworks for AI-powered testing, show your interest in this area. Discuss any experience you have with AI and automation in your previous roles, and be ready to share ideas on how these technologies can enhance efficiency and compliance in assurance activities.
