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- Tasks: Assist small business owners via phone, email, and live chat.
- Company: Dynamic fintech company in Cardiff with a focus on innovation.
- Benefits: Starting salary of £26,500, private healthcare, and great perks.
- Why this job: Join a diverse team and make a real difference for small businesses.
- Qualifications: Over 2 years of customer service experience and excellent communication skills.
- Other info: Enjoy a supportive hybrid work environment with opportunities for growth.
The predicted salary is between 26500 - 37000 £ per year.
A fintech company in Cardiff is seeking a customer service representative to assist small business owners through phone, email, and live chat.
Ideal candidates will have over 2 years of customer service experience, excellent communication skills, and a solutions-focused mindset.
This hybrid role offers a salary starting at £26,500, private healthcare, and a supportive work environment with great perks.
Join a team that values diversity and innovation.
Fintech Customer Support Specialist in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Support Specialist in Cardiff
✨Tip Number 1
Get to know the company! Research their values and culture, especially around diversity and innovation. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting small business owners through various channels, make sure you can articulate your thoughts clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your solutions-focused mindset! Prepare examples from your past experience where you've successfully resolved customer issues. This will demonstrate your ability to think on your feet and provide excellent support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Fintech Customer Support Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fintech or similar industries. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping small business owners and how your solutions-focused mindset can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves assisting customers through various channels, make sure your application reflects your excellent communication skills. Whether it’s through clear writing or a friendly tone, we want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Capital on Tap
✨Know Your Fintech Stuff
Before the interview, brush up on the basics of fintech and how it impacts small businesses. Familiarise yourself with common challenges they face and think about how you can provide solutions. This will show your potential employer that you're not just a customer service pro, but also someone who understands their industry.
✨Show Off Your Communication Skills
Since this role involves assisting customers through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family where you explain complex topics in simple terms. This will help you demonstrate your excellent communication skills during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or turned a negative situation into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Solutions-Focused Mindset
During the interview, highlight instances where you've gone above and beyond to find solutions for customers. Share stories that showcase your proactive approach and ability to think on your feet. This will align perfectly with what the company is looking for in a candidate.
