Capital on Tap provides a best‑in‑class business credit card, SME‑focused spend management platform and a suite of financial products for small businesses.
Location: Cardiff, Wales (remote 3 days/week in office).
Financial Crime / Customer Operations
The FinCrime team works to protect the company against money laundering, terrorist financing and other forms of financial crime, handling screening, onboarding, transaction monitoring, customer due diligence (CDD) and enhanced due diligence (EDD).
What You’ll Be Doing
- Conduct CDD and EDD on SME customers in the UK and US, focusing on Know Your Business (KYB) requirements during onboarding and throughout the customer lifecycle.
- Independently scrutinise and assess beneficial and complex ownership structures—including layered entities, trusts, offshore elements and funds—to ensure decisions align with Capital on Tap's risk appetite.
- Investigate high‑risk or suspicious activity by analysing corporate structures, customer profiles and behaviour to identify and mitigate red flags and indicators of financial crime.
- Engage directly with customers, when needed, to clarify business activities, ownership or source of funds/wealth.
- Make sound, risk‑based decisions based on available information and documented rationale.
- Handle Transaction Monitoring alerts and escalations in line with established procedures, ensuring quality and timeliness.
- Prepare Suspicious Activity Reports (SARs) for internal approval and external submission to relevant authorities (NCA, FINCEN).
- Act as a subject‑matter expert for financial crime escalations, providing support across the wider FinCrime team and business.
- Support continuous improvement by sharing insights on emerging financial crime typologies and contributing to enhancements in monitoring, onboarding and ongoing review processes.
Qualifications
- Demonstrable experience in financial crime, specifically with CDD and EDD responsibilities for SME corporate customers in the UK and US.
- Strong understanding of KYB regulatory requirements and expectations across both UK and US jurisdictions.
- Experience reviewing, assessing and articulating risk of high‑risk customer bases, operating within higher‑risk industries and sectors.
- Demonstrated ability to independently review and analyse complex ownership structures—including trusts, funds, offshore vehicles and multi‑layered entities—and make risk‑based decisions in line with company risk appetite.
- Strong analytical, investigative and report‑writing skills with clear documentation of findings.
- Exceptional attention to detail and ability to work efficiently in a high‑volume, fast‑paced environment.
- Confident communicator, capable of explaining complex decisions to internal stakeholders and external customers.
- Comfortable proactively raising questions and identifying areas for improvement.
Diversity & Inclusion
We welcome and encourage applications from anyone who shares our commitment to diversity, equity and inclusion.
Benefits
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday plus bank holidays
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
