Cardiff | 3 days per week in the office
Financial Crime/Customer Operations
Our Financial Crime team is growing quickly along with the company. They work on the front line to protect the company against financial crime such as money laundering and terrorist financing. From screening, onboarding, transaction monitoring through to CDD and EDD, they make decisions that really matter on a daily basis.
What You’ll Be Doing
- Conduct CDD and EDD on SME customers in both the UK and US, with a focus on Know Your Business (KYB) requirements during onboarding and throughout the customer lifecycle.
- Independently scrutinise and assess beneficial and complex ownership structures, including layered entities, trusts, offshore elements, and funds, ensuring decisions align with Capital on Tap's risk appetite.
- Investigate high-risk or suspicious activity by analysing corporate structures, customer profiles, and behaviour to identify and mitigate red flags and indicators of financial crime.
- Engage directly with customers, when needed, to clarify business activities, ownership, or source of funds/wealth.
- Make sound, risk-based decisions based on available information and documented rationale.
- Handle Transaction Monitoring alerts and escalations in line with established procedures, ensuring both quality and timeliness are met.
- Prepare Suspicious Activity Reports (SARs) for internal approval and external submission to relevant authorities (NCA, FINCEN).
- Act as a subject matter expert for financial crime escalations, providing support across the wider FinCrime team and business.
- Support continuous improvement by sharing insights on emerging financial crime typologies and contributing to enhancements in monitoring, onboarding, and ongoing review processes.
Our Values & Culture
- Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
We’re Looking For
- Demonstrable experience in financial crime, specifically with CDD and EDD responsibilities for SME corporate customers in the UK and US.
- Strong understanding of KYB regulatory requirements and expectations across both UK and US jurisdictions.
- Experience of reviewing, assessing, and articulating risk of high risk customer bases, operating within higher risk industries and sectors.
- Demonstrated ability to independently review and analyse complex ownership structures, including trusts, funds, offshore vehicles, and multi-layered entities, and make risk-based decisions in line with company risk appetite.
- Strong analytical, investigative, and report‑writing skills with clear documentation of findings.
- Exceptional attention to detail and the ability to work efficiently in a high-volume, fast-paced environment.
- Confident communicator, capable of explaining complex decisions to both internal stakeholders and external customers.
- Comfortable proactively raising questions and identifying areas for improvement.
Interview Process
- Stage 1: 30 minutes with a Talent Partner
- Stage 2: take home task
- Stage 3: 60 minutes with a Team Leader and/or Senior Manager
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
