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- Tasks: Manage cardholder disputes and investigate transaction issues for fair outcomes.
- Company: Dynamic fintech company in Cardiff with a focus on innovation.
- Benefits: Hybrid work model, inclusive culture, and opportunities for professional growth.
- Why this job: Join a team that values customer focus and make a real impact in the payments industry.
- Qualifications: Over a year of experience in cards or payments and strong investigative skills.
- Other info: Exciting career development opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A fintech company in Cardiff seeks a customer-focused professional to manage cardholder disputes. This hybrid role involves investigating transaction issues and ensuring fair outcomes while adhering to regulatory compliance.
Candidates should have over a year of experience in the cards or payments industry, with strong investigative skills and a self-starting attitude. This is an excellent opportunity to grow in a dynamic and inclusive work environment that values innovation.
Disputes & Chargebacks Officer — Hybrid Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disputes & Chargebacks Officer — Hybrid Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work with disputes and chargebacks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your investigative skills. Think of real-life examples where you’ve resolved disputes or tackled tricky situations. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer focus! During interviews, highlight how you’ve put customers first in past roles. It’s all about demonstrating that you understand the importance of fair outcomes in disputes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Disputes & Chargebacks Officer — Hybrid Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the cards or payments industry. We want to see how your skills align with the role of Disputes & Chargebacks Officer, so don’t be shy about showcasing your investigative prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about managing cardholder disputes and how you can contribute to our dynamic team. Keep it concise but impactful!
Showcase Your Customer Focus: Since this role is all about customer satisfaction, make sure to highlight any relevant experience where you’ve gone above and beyond for customers. We love candidates who put the customer first!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Cardiff!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of cardholder disputes and chargebacks. Familiarise yourself with the latest regulations and compliance standards in the fintech industry. This will show that you're not just a candidate, but someone who genuinely understands the field.
✨Show Off Your Investigative Skills
Prepare to discuss specific examples from your past experience where you've successfully resolved disputes or investigated transaction issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Customer Focus
Since this role is customer-focused, think about how you can showcase your commitment to providing excellent service. Be ready to share stories that illustrate your ability to empathise with customers and ensure fair outcomes in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company and the role. Inquire about their approach to innovation in dispute resolution or how they support employee growth. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
